Technical Account Manager

Job Type

Full-time

Description

Looking for something BETTER? So were we. That's why TrueScripts was created. But "better" didn't stop there. That's why we're now looking for YOU.

What We're About TrueScripts Management Services is a pharmacist-founded, fully transparent Prescription Benefit Manager that has been revolutionizing the PBM industry since 2014. Our mission is to build lasting relationships by providing prescription benefit expertise at a personal and customized level to ensure optimum value at the lowest possible cost. We are committed to lowering prescription drug spending, achieving clinically effective outcomes, and always delivering Amazing Care. Did we mention Amazing Care ? Good. Because this is so much more than just our tagline. It is the foundation upon which our business was built. We believe that Amazing Care starts from within, and our culture is reflective of this philosophy.

Our team members enjoy:

• A wide range of health insurance options including medical, dental and vision
• A strong salary and bonus program
• A robust 401k and company match
• Truescripts is transitioning to an ESOP, a team member owned company. Each year team members are allocated shares of stock through our ESOP, a Qualified Retirement plan.
• Employee Assistance Program
• A wellness program including financial incentives, chiropractic and massage services, and fitness stipends
• Dream Manager Program (yes, it's a real thing.)
• A cohesive, family-based culture
• Charitable contributions and volunteer time
• Lots of celebrations.

Ok, enough about us. Here's what we need from you: A future team members' values need to align with TrueScripts' core values of Integrity, Respect, Innovation, and Service. This match in value systems is critical for our team's chemistry and continued success. Our culture is positive, and our people possess a 'can do, proactive attitude. Honesty and transparency are the foundation that we build upon. What sets us apart from our competitors is the programs that we bring, the education that we provide, and the utmost respect for clients and their members to assist them when and where needed.

In this FULLY REMOTE role, The Technical Account Manager (TAM) at TrueScripts builds and maintains partnerships for data exchange. The TAM coordinates data exchange specifications, updates Master Data, and resolves daily data exchange issues.

Responsibilities:

Current TPA, Broker and 3rd Party Vendor Accounts:

• Work strategically with the team (including account management, clinical, and data analytics) to ensure client satisfaction and service delivery.
• Act as a contact via telephone and email for clients to address questions or issues on an ongoing basis.
• Collaborate with internal teams including account management, clinical, member care, business analyst, data analytics, and business development with existing and new data exchanges.
• Coordinate and participate in client meetings such as introductory, kick-off, maintenance, and closing meetings.
• Maintain proficiency in CRM and all aspects of proprietary software used for claims adjudication.
• Provide reporting to clients, brokers, and TPAs as needed.

New TPA, Broker and 3rd Party Vendor Accounts:

• Ensure CRM data input is accurate and complete and suggest additional data points to capture using CRM or other reporting databases.
• Coordinate aspects of new account meetings including document preparation and reporting.
• Prepare client support documents as needed.
• Execute the onboarding process involving TPAs, brokers, and 3rd party vendor accounts.
• Review data exchange specifications suggested by partners and have a solid understanding of TrueScripts Standard Specifications for comparisons. Recommend TrueScripts standards where applicable.

Integration:

• Review inbound and outbound client files for accuracy and map those files to standard systems for proper data loading into the claims adjudicator.
• Analyze, design, and develop specifications for enhancements and extensions with application interfaces and maps. Ensure proper configuration and setup of data that support file transfer between internal and external trading partners. Coordinate trading partner implementations and conduct testing. Document processes, data flow, file specifications, and mapping using standard formats.

Requirements

What you're made of

The bold requirements

Qualifications

Education: Associate degree with 2+ years' proven experience as Data Analyst, Account Manager, or Project Manager. Educational background should have a focus on data analytics, and/or business management.

Experience/Knowledge:

• Interface with TrueScripts clients to provide solutions to problems and relay technical information to non-technical individuals.
• Proficiency in all Microsoft Office Products, along with strong attention to detail and good organizational skills.
• Flexibility, team player attitude, and ability to work in an open team environment with all levels of staff and management.
• Need to be familiar with Data Analytics, SQL, and file format mapping
• Strong multi-tasking abilities, project management skills for multiple projects, and coordination of resources for data integration initiatives.
• Effective communication, both written and verbal, that is clear and understood at various organizational levels, including senior management.
• Self-motivation, capability to work with minimal supervision, and stress management while maintaining confidentiality.
• Adaptability, willingness to take on various responsibilities, and the ability to ask questions freely even in challenging situations.
• Ability to Coordinate resources on data integration initiatives

Physical Demands:

While performing the duties of this job, the employee is frequently required to sit, use hands and fingers and to type for up to eight hours in a workday. Employee is required to stand and/or walk for short periods of time. The noise level in the work environment is usually moderate.