Technical Account Manager
Salary Range: $80k to $100k + uncapped commission
Hybrid in Torrance, CA ( 3-4 days/week in office for first 3-6 months, 1 day/week in office afterwards)
Must have MSP/MSSP experience
Do you thrive on building long-term relationships while growing revenue? Can you bridge the gap between IT solutions and real business outcomes? If you know how to farm and expand client accounts, guiding them toward smarter security, cloud, and IT solutions while maintaining trust, we want to talk to you.
As a Technical Account Manager (TAM) for our client, you'll be the strategic advisor assigned to a portfolio of clients, ensuring their environments remain secure, efficient, and aligned with their evolving business needs. Your mission? Maintain, grow, and modernize client environments while driving revenue opportunities.
What You'll Do
- Own client relationships: Serve as the primary point of contact for a set of assigned clients, ensuring their IT and security needs are met proactively.
- Farm and expand accounts: Identify opportunities to upsell and cross-sell security, cloud, and managed IT services that drive client success.
- Ensure client success: Oversee technology adoption, ensuring clients leverage the full value of our MSP/MSSP solutions.
- Drive security and modernization: Help clients understand the "why" behind security frameworks, compliance, and emerging technology trends.
- Collaborate with technical teams: Work with engineers, SOC analysts, and project teams to ensure smooth implementations and ongoing IT support.
- Conduct QBRs and strategy sessions: Regularly meet with clients to assess IT performance, security risks, and business objectives, keeping them engaged with our services.
What You Bring
- 5+ years of experience in account management, client success, or technical consulting in an MSP, MSSP, or IT services environment.
- Sales-driven mindset: You understand client needs and can naturally position solutions to increase engagement and revenue.
- Technical acumen: Familiarity with cybersecurity, cloud computing (Azure, AWS), M365, networking, and compliance frameworks (NIST, CIS, HIPAA, etc.).
- Relationship-building expertise: You know how to build trust, communicate technical value, and align IT solutions with business objectives.
- Strategic thinking: Ability to guide clients through IT roadmaps, security initiatives, and long-term planning.