Technical Account Manager

Company Description

Iceberg is a small, 6 year old agency that helps companies nail sales and marketing operations. Our focus is on VC-backed SaaS startups, so we help some of the most innovative companies in the world build the systems and processes that help them grow. Over the years we've worked with dozens of startups that have been successful, including five that went on to be $1B+ unicorns.

As a member of the Iceberg team, you will be exposed to some of the best minds in tech. You'll learn RevOps from some of the most experienced operators in the startup ecosystem. Iceberg alumni have gone on to exciting roles ranging from operations leadership to company founders.

Job Description

What is a Technical Account Manager?

It's a hybrid between project manager and account manager. There's no selling involved, but you will be ultimately responsible for the success of engagements with assigned clients.

Think of it like an air traffic controller of sorts - coordinating internal (Iceberg) resources to get s .t done for your clients. That means leading complex, cross-functional projects from start to finish.

TAMs are responsible for the entire project management cycle: discovery, scoping, building, testing, deploying, documenting. That means you don't do the technical work. Instead, you'll manage the process and keep the proverbial ball moving at all times.

The ideal candidate is

• Biased to action: You don't wait around for someone to tell you what to do next. You drive projects forward.
• Organized: You like making lists. Your calendar is always up to date. Time management comes naturally to you.
• Comfortable with ambiguity: You've worked in startups or early-stage companies before and can work without clear instructions.
• Detail oriented: You notice things that other people miss. You like things to be just right.

Job Duties

• Simultaneously manage multiple client relationships.
• Communicate the status of projects and tasks with your clients through written updates and live meetings.
• Develop detailed project plans that include a clear scope, goals, deliverables, and timelines.
• Regularly communicate project status, risks, and issues to stakeholders at all levels.
• Foster a culture of continuous improvement by identifying process enhancements.

Qualifications

Qualifications (must have)

• Proven track record of managing complex technical projects from start to finish.
• Formal project management training and experience leveraging at least one project management framework.
• Excellent communication, leadership, and organizational skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Proficiency in project management tools (we use Asana).

Qualifications (nice to have)

• Experience working with sales or marketing teams.
• Experience at a growth-stage startup.
• Familiarity with one or more of the systems we commonly implement and manage for our clients:
  • Salesforce
  • HubSpot
  • LeanData
  • Outreach.io
  • ChiliPiper

Additional Information

All your information will be kept confidential according to EEO guidelines.