JOB TITLE: Technical Account Manager
LOCATION: Lehi, UT
PAY RANGE: $27-$37/hr
DURATION: 6 months
COMPANY: Our client a Fortune 500 Software Organization is seeking a Technical Account Manager to bring onto the team.
Duties: - Experience in a customer-facing role with outstanding communication skills.
- bility to drive discussions and represent within a customer's environment.
- bility to successfully execute solutions and functionality to optimize customer investment.
- Demonstrated ability to identify and mitigate risks, ensuring customers' operational health.
- bility to collaborate within a team to deliver world-class service.
- Strong willingness and hunger to solution sophisticated people-, process-, and technology-based challenges
- daptability to continuously produce change and innovation for a customer on the cutting edge of technology
- High level of responsiveness, possessing a healthy competitive edge within a dedicated set of technology, fostering strong relationships both inside and with the customer
- Driving toward a high proficiency and depth with a specific set of applications, including certification beyond business practitioner
- Strong initiative in being resourceful and hands-on, inputting, generating, and creating tangible outcomes and value
- Experience and familiarity with the following (a plus but not a hard requirement): Analytics, Audience Manager (AAM), Campaign (AC), Commerce, Customer Journey Analytics (CJA), Experience Manager (AEM), Experience Platform (AEP), Experience Platform Data Collection, Journey Optimizer (AJO), Marketo, Real-Time Customer Data Platform (RTCDP), Target (AT), Workfront.
- Years' of Experience: 3-5
Skills: - Build, develop, and maintain one-on-one relationships with customers.
- Produce and deliver a prescribed set of technical services to maintain operational health.
- Drive discussions with multiple personas from developers and analysts to management and senior leadership regarding tasks, projects, cases, and prioritization.
- Serve as a primary, technical go-to person for multiple customers, establishing a deep business and operational understanding of their environment.
- Field technical inquiries, handle customer issues, and influence partners to improve customers' health.
- Strategically think about people, process, and technology challenges, helping customers realize the efficiencies and advantages of Experience Cloud and Creative Cloud applications
- Identify and mitigate risks to establish successful partnerships with team, namely Product Engineering, Product Management, Consulting, TechOps, and the overall account team.
- Consistent effort to document, input, and supply strategic and tactical insights inside Workfront
Education: - Prefer a Bachelor's degree in Business, admin/marketing/ or Information systems/computer science is a plus but not required. Equivilant experience is also accepted.
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