Technical Account Manager

Job Title:

Technical Account Manager, Deli Solutions

Department:

Deli Operations

Reports to:

Director of Deli Operations

Supervisory Responsibilities:

None

Position Summary

Responsible for overseeing & managing the equipment health of an installation base, as well as being the technical owner (and at times executor) of all application & technical opportunities for an assigned group of accounts within a specific market vertical. This role is strategically and tactically aligned with customer goals and targets, ensuring maximum performance and reliability of Weber Solutions.

Responsibilities
•  Oversees & Manages equipment health of assigned install base & overall Plant Health pertaining to equipment performance, reliability & customer perception.
•  Oversees & Manages Perfect Portion Rating, MRO% and Digital Products (when applicable) of assigned Accounts to establish priority and engage customers around performance & reliability opportunities.
•  Alignment w/ SAM team on prioritized accounts and activities.
•  Responsible for the identification of Recipe & Line Optimizations opportunities and execute when applicable.
•  Responsible for the identification of stockroom part audit opportunities and execute when applicable.
•  Responsible for the action items captured in-field, aligning w/ Aftermarket for follow-up and w/ Vertical Technical Leadership for planned technical activities.
•  With assigned Aftermarket Specialist, be able to speak to value propositions for ROI & overall effectiveness.
•  Collaborate with Vertical Service Manager + Academy Manager on specific technical training needs.
•  Become the Vertical Applications SME for designated market.
•  Responsible for the preparation and execution of in-house customer demonstrations when requested.
•  Responsible for customer follow-up communications on technical activities for assigned accounts.
•  Be a valued member of the "Centralized Logistics Council", as needed. Tasks
•  Manage targeted number of Technical Visits per Plan (All technical resources & categories).
•  Validate technical scope of planned activities to ensure effectiveness aligned with measured results.
•  Perform post job customer follow-ups on service activities for assigned accounts.
•  Cadenced management of and prioritized planning of Equipment Health KPIs.
•  Activity logging of all customer visits and conversations.
•  Establish customer / activity priority w/ goals and targets w/ SAM team.
•  Create action items from EPIPS & other technical activities from assigned accounts.
•  Identification & execution of in-field Recipe & Line Optimizations opportunities.
•  Identification & execution of stockroom parts opportunities & audits. Goals
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•  Defined MRO per accounts.
•  8+ PPR score on all accounts.
•  100% compliance of activity logging within 48hrs of customer visit. Required Skills and Abilities
•  Ability to successfully manage multiple projects/priorities.
•  Excellent customer service and interpersonal skills.
•  Experience in managing customer touch points and deliverables
•  Excellent written and verbal skills.
•  Must be able to follow directions and take instructions.
•  Ability to effectively present information and respond to questions from co-workers, subordinates, clients, customers, and the general public.
•  Proficient knowledge and experience with computers including MS Office. Education and Experience
•  Associate degree or equivalent technical school diploma in electrical or mechanical engineering or similar discipline.
•  Minimum 5 years of experience installing and servicing food processing equipment required.
•  5 years of food processing plant operations and/or management experience required.
•  Will consider a combination of education and experience.
•  Extensive business travel experience preferred. Other Requirements
•  Current valid driver's license.
•  Valid passport or can obtain one.
•  Must have the ability to frequently travel within North America and Germany.
Position Type:

Full-Time

Classification:

Exempt

Travel Requirements:

Frequent Travel

Behavior Standard

Maintain a positive work atmosphere by acting and communicating in a respectful manner to get along with customers, co-workers and management. Always strive to provide the Perfect Portion.