About Valor PayTech:
Valor PayTech is a leading provider of cutting-edge payment technology solutions, empowering Independent Software Vendors (ISVs) and Independent Sales Organizations (ISOs) with seamless integrations, robust APIs, and top-tier support. We are committed to innovation, agility, and providing a superior experience for our partners.
Position Overview:
We are seeking a Technical Account Manager who thrives at the intersection of technology and client relations. This role is responsible for managing technical requests from ISVs and ISOs, ensuring seamless communication between our clients and our software development teams in India. You'll help coordinate feature requests, bug fixes, and integration issues by creating and managing tickets, while also conducting technical testing and validation before delivering final feedback to clients.
This is a unique opportunity to apply your coding knowledge and client-support expertise in a fast-paced, payment-technology environment.
Key Responsibilities:
- Serve as the primary technical liaison for ISVs and ISOs submitting integration requests, feature enhancements, and bug reports.
- Create and manage 5-10 detailed technical support tickets per day using proprietary ticketing systems.
- Coordinate closely with software development teams in India to ensure timely updates, clarifications, and progress reports on each ticket.
- Test and validate bug fixes or new features using your coding skills before communicating resolutions to clients.
- Support clients using Http Request to simulate and validate endpoint interactions.
- Collaborate with ISO partners and their developers to ensure smooth integration with our platform.
- Troubleshoot technical issues across Windows environment.
- Communicate clearly and professionally with both technical and non-technical stakeholders.
Required Qualifications:
- Payments industry integrations experience required.
- 2+ years in a technical support, developer support, or account management role with strong customer interaction.
- Proficiency in Python, command-line operations, and WebRequest-based API testing.
- Comfortable working with both Windows and Linux environments.
- Strong understanding of client-server architecture and ability to debug or test APIs.
- Excellent communication skills, with the ability to simplify complex technical issues.
- Self-starter who thrives in a collaborative, cross-functional environment.
- Familiarity with ticketing systems and Agile/Scrum methodologies.