Functionize is a leading provider of Agentic Automation Platform, transforming how businesses approach software testing. Our platform leverages advanced machine learning technologies to deliver robust, scalable, and intelligent testing tools that integrate seamlessly into diverse business environments. By AI Agents to automate complex testing tasks, Functionize enables companies to accelerate product development, reduce costs, and enhance software quality.
The Opportunity
As a Technical Account Manager at Functionize, you'll serve as the trusted technical advisor for a portfolio of customers - ensuring smooth implementations, successful integrations, and long-term value realization. You'll partner closely with Customer Success Managers, Product, Engineering, and Support to deliver hands-on, high-impact guidance that drives customer satisfaction and retention. This role is ideal for someone with deep technical expertise, strong customer instincts, and the ability to translate complex requirements into scalable automation success.
What You'll Own
- Technical Onboarding & Configuration: Guide new customers through technical setup, integrations, and initial automation runs.
- Ongoing Technical Success: Ensure all technical aspects of the customer journey - from deployment to optimization - are smooth, scalable, and aligned to business goals.
- Advanced Troubleshooting & Issue Resolution: Act as a technical escalation point, collaborating with Product and Engineering to resolve complex issues quickly and transparently.
- Environment & Usage Optimization: Proactively monitor customer environments, identifying opportunities to improve automation performance and reliability.
- Technical Enablement: Educate and advise customers on best practices for using Functionize within their CI/CD pipelines, cloud environments, and custom app stacks.
- Feedback Loop & Advocacy: Serve as a customer advocate internally, surfacing technical feedback and influencing product enhancements based on real-world usage.
What Makes You a Fit
- Technical Account Management or Solutions Architecture Experience: 5+ years supporting enterprise customers in a technical role, with a proven ability to resolve issues, drive adoption, and improve system performance.
- Automation Platform Expertise: Deep understanding of automation tools (e.g., Functionize, Selenium, Tosca) and how to configure, maintain, and troubleshoot them in complex enterprise environments.
- AI/ML Familiarity: Exposure to intelligent automation technologies and concepts such as self-healing, neural networks, or AI-driven testing.
- API & Integration Knowledge: Proficient with REST APIs and integrating platforms into broader enterprise systems and workflows.
- Scripting & Customization: Comfortable with scripting languages like Python, JavaScript, or Node.js to advise on custom test implementations and edge-case scenarios.
- Cloud & CI/CD Experience: Hands-on experience with GCP, AWS, or Azure, plus CI/CD platforms like Jenkins, GitLab, or Azure DevOps.
- Web & Enterprise App Expertise: Understanding of web technologies (HTML, CSS, DOM) and experience supporting test automation in environments like Salesforce, Workday, or ServiceNow.
- Database Skills: Familiarity with SQL or NoSQL databases and their role in automated testing pipelines.
Bonus Points For
- Deep expertise in testing methodologies (e.g., regression, functional, performance).
- Familiarity with Agile and DevOps development environments.
- Experience managing technical escalations and incident response.
- Prior exposure to enterprise QA, test strategy, and customer onboarding.