Technical Account Manager_Customer Success:

Primary Skills: Customer-Relations(Advanced), Adobe-Solutions/ Products (Intermediate), Communication(Expert), Risk-Management(Intermediate), Team-Collaboration(Advanced) Contract Type: W2 Duration: 6+ Months (With the possible extension) Location: Lehi, UT 84043 Pay Range: $30.00 - $35.00 per hour. on W2 Job Summary: We are seeking an Customer Success Specialist to enhance our customer relationships, representing Adobe solutions expertly within client environments, and driving success through proactive risk management and operational support. This role demands strong capability in delivering Adobe technology applications, fostering robust customer engagement, and excelling in a high-tech, innovative setting. The ideal candidate should exhibit an unyielding drive to navigate complex challenges involving people, processes, and technology, contributing significantly to our customers' success and operational efficiency. Key Responsibilities: Build and nurture one-on-one relationships with customers, assuring their strategic and operational success with Adobe products. Deliver a comprehensive set of technical services, ensuring customers' operational health and optimizing their Adobe software investment. Guide diverse customer discussions, from technical aspects with developers to strategic engagements with senior leaders. Act as the primary technical advisor for customers, deeply understanding their business operations and technological landscape. Strategically address customer challenges, leveraging the Adobe Experience Cloud and Creative Cloud to enhance their business processes and technology efficacy. Must-Have Skills: Outstanding communication and customer service skills with a customer-facing background. Proficiency in Adobe applications and eagerness to achieve high-level certifications. Demonstrated ability to identify, analyze, and mitigate risks, ensuring customer success and satisfaction. Industry Experience: Prior experience in the technology domain, particularly with Adobe products (e.g., Adobe Analytics, Adobe Campaign, Adobe Experience Manager) is highly valued but not strictly required. ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022). Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires. Join Akraya Today. Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team.