Overview This position is an in-office full-time role that is located in the Mitchell 1 headquarters in San Diego, CA, 92127
Under minimal supervision, provide technical support to customer base on a computer based automotive repair shop management and accounting system. Support will be provided by telephone, email, remote computer access and written communication consistent with objectives and standards set for the department.
Responsibilities- Respond via telephone, email, written and remote computer communication regarding installation, operation and maintenance of PC based automotive repair and shop management system.
- Document accurately and completely all product-related problems in an electronic call tracking system in accordance with departmental guidelines.
- Maintain through and current knowledge of PC based software, hardware and industry trends.
- Respond to customers politely, and maintain a professional, helpful attitude at all times.
- Document and forward possible electronic product enhancements to product management.
- Assist management in training new employees and daily operational duties.
Additional duties and special projects may be required and assigned in this position.
Qualifications- At least two years of college, technical school training or previous job experience is required.
- Minimum of one-year phone support experience for PC software and hardware.
- Minimum of one-year hands-on experience working with PC hardware, and Microsoft operating system.
- Minimum of two years experience troubleshooting Microsoft Windows and windows-based software applications is required.
- Working knowledge of Microsoft network systems is required.
- Previous experience supporting a PC based business management system is preferred.
- Knowledge of basic business accounting principles is highly desirable.
- Effective written and oral communication is required.