An education network in New York City is looking to fill an immediate need with the addition of a new Tech Support - Level 1 to their growing team.
This is a great Hybrid opportunity requiring the qualified professional to work onsite at least 3 days a week.
Responsibilities: The Tech Support - Level 1 (Hybrid) will be responsible for:
- Handling AV Vendor Management, as needed
- Documenting all hardware assets, including laptops, iPads, Chromebooks, and MacBooks using serial numbers and other relevant identifiers
- Utilizing ServiceNow to track inventory and ensure accuracy in reporting.
- Responding to tickets in a timely manner and provide Level 1 support to users
- Supporting the current environment of products such as Polycom, Crestron, Zoom, Cisco, Etc.
- Maintaining confidentiality and privacy in all dealings with owners and Executives
- Assisting with other Technology initiatives and projects as needed
- Assisting with conducting thorough hardware inventory assessments at various locations, including schools and main office
- Performing other duties, as needed
Qualifications: - 2+ years of Tech Support experience
- High School Diploma / GED
- Solid problem solving and time management skills
- Great interpersonal skills
- Excellent communication skills (written and verbal)
- Strong attention to detail
- Highly organized
Desired Skills: - Associate's and/or Bachelor's Degree
- Prior experience with Hardware Inventory Management