Tech Support

Job title: Tech Support- Desktop, Field Services
Job Location: Costa Mesa/Mission Hills CA
Work Model: Onsite (No Hybrid/Remote)

Job Summary:

Candidate must be able to provide onsite IT support to more than 90 sites and 6,500 users located near Los Angeles & Orange County, CA.

The project includes daily operational support and IT Tier 2 end-user device support.

Required Skills:

• 1-3 years of experience in desktop, laptop and smart phones troubleshooting

• Experience with Android and Apple IOS support

• Desktop Support/Field Services

• Must be able to lift up to 70 pounds

Responsibilities:

• Provide onsite IT support to more than 90 sites and 6,500 users located near Los Angeles & Orange County, CA.

• Deliver daily operational support and IT Tier 2 end-user device support.

• Must have a valid driver's license, car insurance, and a dependable vehicle.

• Provide in-person corporate office and clinic onsite support for end-user IT desktop support services.

• Provide laptop and desktop support for Windows devices, including software installations and end-user data migrations.

• Consistently exhibit behavior and communication skills that demonstrate commitment to superior customer service, including quality, care, and concern with each internal and external customer.

• Coordinate with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations.

• Ensure proper ticket communication protocol, including announcing arrival, work performed, status, and departure.

Qualification:

• Must have a valid driver's license, car insurance and dependable

• Provide in-person corporate office and clinic onsite support for end user IT desktop support services

• Provide laptop and desktop support for Windows devices to include software installations and end user data migrations

• Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer

• Coordinate with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations

• Ensure proper ticket communication protocol including announcing arrival, work performed, status and departure.

Years of Experience: 1-3 Years of Experience

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.