Tech Support Analyst 2

The role requires hands-on, onsite assistance and regular interaction with end users to resolve technical issues and ensure smooth operation of IT systems.Key Responsibilities:
- Provide front-line support to end users, including troubleshooting hardware and software issues across desktops, laptops, and wireless devices

- Manage help desk tickets using tracking and reporting tools; escalate issues as needed and communicate resolutions in a timely and professional manner

Support Microsoft Desktop products including Windows OS, SharePoint, MS Office Suite, and MS Teams

Deliver outstanding customer service with a strong "customer-first" approach

Maintain accurate documentation of incidents, resolutions, and asset management

- Assist in the installation, maintenance, and troubleshooting of network cabling infrastructure, including Ethernet cabling (Cat6/Cat6a) and patch panel terminations

Support the setup and testing of network drops, cable labeling, and physical connectivity checks

Collaborate with senior technicians and network engineers on small-scale cabling projects and office relocations

Maintain organization and inventory of cabling tools, equipment, and supplies

Drive a state vehicle to various locations within the assigned region for onsite support
Qualifications:
- Valid driver's license (required)

- Excellent verbal and written communication skills

- Ability to work independently in a field environment and manage multiple priorities

- Familiarity with basic network concepts and a willingness to learn structured cabling standards

- Prior experience with IT support, help desk systems, or customer service preferred

Skills: Skill Required / Desired Amount of Experience Expertise Rating Move Valid driver's license (required) Required Experience working with help request tracking and reporting tools. Highly desired 1 Years Extensive skill in the use of Microsoft Desktop products including but not limited to Windows 7, Windows 10, SharePoint 2010, Outlook, MS Office Suite Required 3 Years Skill in the use of troubleshooting and managing and administering wireless devices Highly desired 3 Years bility to communicate effectively orally and in writing with individuals and groups.Strong customer service skills with a customer first attitude. Required 3 Years Setup and testing of network drops, cable labeling, and physical connectivity checks Highly desired 1 Years ssist in the installation, maintenance, and troubleshooting of network cabling infrastructure, including Ethernet cabling (Cat6/Cat6a) and patch pane Highly desired 1 Years