Tech Support Analyst 2 Culpeper VA

Agency Interview Type: In Person Only
Work Arrangement: Onsite

Short Description:
Tech Support Analyst 2 Culpeper

Complete Description:
Location: 100% ONSITE - Assigned Culpeper MUST possess a valid driver's license - will drive a state vehicle
This position is responsible for providing agency-specific end user support throughout the Virginia, with a primary focus on the Culpeper District. The role requires hands-on, onsite assistance and regular interaction with end users to resolve technical issues and ensure smooth operation of IT systems.Key Responsibilities:
- Provide front-line support to end users, including troubleshooting hardware and software issues across desktops, laptops, and wireless devices

- Manage help desk tickets using tracking and reporting tools; escalate issues as needed and communicate resolutions in a timely and professional manner

Support Microsoft Desktop products including Windows OS, SharePoint, MS Office Suite, and MS Teams

Deliver outstanding customer service with a strong "customer-first" approach

Maintain accurate documentation of incidents, resolutions, and asset management

- Assist in the installation, maintenance, and troubleshooting of network cabling infrastructure, including Ethernet cabling (Cat6/Cat6a) and patch panel terminations

Support the setup and testing of network drops, cable labeling, and physical connectivity checks

Collaborate with senior technicians and network engineers on small-scale cabling projects and office relocations

Maintain organization and inventory of cabling tools, equipment, and supplies

Drive a state vehicle to various locations within the assigned region for onsite support
Qualifications:
- Valid driver's license (required)

- Excellent verbal and written communication skills

- Ability to work independently in a field environment and manage multiple priorities

- Familiarity with basic network concepts and a willingness to learn structured cabling standards

- Prior experience with IT support, help desk systems, or customer service preferred

Skills: Skill Required / Desired Amount of Experience Expertise Rating Move Valid driver's license (required) Required Experience working with help request tracking and reporting tools. Highly desired Years Extensive skill in the use of Microsoft Desktop products including but not limited to Windows 7, Windows 10, SharePoint 2010, Outlook, MS Office Suite Required Years Skill in the use of troubleshooting and managing and administering wireless devices Highly desired Years bility to communicate effectively orally and in writing with individuals and groups.Strong customer service skills with a customer first attitude. Required Years Setup and testing of network drops, cable labeling, and physical connectivity checks Highly desired Years ssist in the installation, maintenance, and troubleshooting of network cabling infrastructure, including Ethernet cabling (Cat6/Cat6a) and patch pane Highly desired Years