Our client, in the manufacturing industry, located in Glenview, IL; is looking for a Teams/Exchange Technical Support Specialist. This role will be a 6-9 month Contract position. The pay for this role will be up to $30/hour and will be a Hybrid opportunity (4-5 days a week onsite). The Technical Support Specialist will be responsible for troubleshooting issues between Microsoft Teams and Microsoft Exchange for the company's end users.
Position Info - Day to day responsibilities/understanding of the project this person is being hired on to do
- Working in a support queue
- providing level 2 and 3 support
- receiving escalated tickets from service desk
- Review requests (example. add move changes where teams don't have permissions, assist with creating a new team, troubleshoot voice call quality, troubleshooting email issues, etc.)
- Sharepoint and Power Platform are nice to haves
- Supporting up to 40,000 end users
- PowerShell would be great, but there would be training provided on this
- Ability to run scripts (not create scripts, just run them)
- most things will be in web interface and 3rd party reporting tool
3-5 Must-Have Skills/Qualifications (what's the minimum requirement our candidate should have?)
- Team's Exchange technical support experience (familiarity with suite of Microsoft applications)
- Have been a part of an environment providing support for end users
- Have been a point of escalation from the service desk team
- Local to Glenview area (onsite 4-5 days a week)
- Familiar with working in a ticketing queue