V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company.
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Job Description:
Education:
- High School diploma or equivalent.
Experience: - 5 to 10 years of IT work experience.
Primary Job Duties/ Tasks: The duties of this position can be broad and may include:
- Supervising employees by communicating regularly, motivating, training, evaluating, planning and directing their work.
- Assisting with troubleshooting computer systems and related software.
- Learning about and providing technical assistance and routine maintenance of specialized software applications.
- Providing support for other IT related hardware devices such as networked printers, smartphones, etc.
- Performing advanced troubleshooting to determine cause of problems.
- Installing, configuring, and providing support for Service Desk tickets, as assigned.
- Providing or coordinating Audio Visual (AV) and Video Conferencing (VC) support as needed. Assists with reserving, setting up, and troubleshooting of AV and VC equipment.
Job Specific Knowledge, Skills, and Abilities (KSAs): - Advanced knowledge of Microsoft products, including operating systems, office suite and outlook in a networked environment
- Advanced knowledge of computer software, hardware, and firmware relative to personal computers, local area network/wide area network environments
- Skilled at installing and providing technical support for software applications, operating systems and personal computer hardware
- Ability to do advanced troubleshooting on various manufacturers of computers
- Ability to plan, organize, manage and track projects and staff
- Ability to communicate effectively both verbally and in writing
- Ability to read, understand, and comply with the department's policies
V2Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
- to view all of our open opportunities and to learn more about our benefits.