Taxpayer Services Specialist

Salary: $21.14 - $43.19 Hourly
Location : Prince William County, VA
Job Type: Full-Time (FT)
Job Number:
Department: FINANCE
Division: TAXPAYER SERVICES
Opening Date: 05/07/2025
Closing Date: 5/21/:59 PM Eastern
GRADE: B21
Hiring Salary: $27.00 - $31.38

Introduction
The Prince William County Tax Administration Office is seeking a dedicated and detail-oriented professional to join our Call Center team. This is a great opportunity for someone passionate about customer service, problem-solving, and administrative excellence. In this role, you will assist residents and business owners with tax-related inquiries, providing accurate information and solutions in a fast-paced environment.
We're looking for a proactive and adaptable candidate who excels both independently and, in a team-setting. If you're committed to delivering exceptional service and helping achieve department goals, we'd love to have you on board. Join us and make a meaningful impact by supporting efficient tax services for our community.

About This Role:
The Prince William County Tax Administration Office is seeking highly motivated customer service representatives to fill multiple Taxpayer Services Specialist positions in our fast-paced call center. We are looking for positive, team-oriented individuals who can provide professional support to a diverse customer base, including residents and business owners.

As a key member of our team, you will assist taxpayers by phone and other communication methods as necessary, helping to update, open, and close various tax accounts. You will also process tax-related documents and provide accurate information on personal property, real estate, business licenses, and other tax matters. This role is primarily remote but may require in-office work as needed.

What You Will Do:

• Respond to taxpayer inquiries via phone and email.
• Update, open, and close tax accounts.
• Process business-related tax returns and personal property declarations.
• Research and resolve customer concerns based on County tax laws and regulations.
• Maintain accurate records and document customer interactions.
• Utilize various software systems, including the Tax Administration system and Microsoft Office.

MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS
High school diploma or G.E.D
Preferences:

• 2 - 3 years of customer service experience
• 2 years of data processing experience
• 2-3 years High Volume Call Center experience
• Experience working in the public sector.
• Excellent written and oral communication skills.
• Bi-lingual English/Spanish
• Experience handling confidential information.
• Experience with tax questions, collection questions and business questions based on state and local laws and state and local regulations, codes, and ordinances.

Work Schedule:

Monday through Friday: There are two shifts: 8:00 to 4:30 and 8:30 to 5:00 that will be decided by your supervisor. During busy periods, you may need to work beyond your scheduled time.
Special Requirements:

The selected candidate will be required to pass a pre-employment background check.
Starting Salary Range:

$27.00 - $31.38 (37.5 Hours/Week)
The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To review the class description in its entirety, click
Our Benefits:

• Excellent pay
• Paid accrued annual and sick leave
• 11 paid holidays
• 4 paid personal days
• Optional, comprehensive health care plans
• Life Insurance
• Employee Assistance Program
• Access to online courses
• Virginia State Retirement
• 401a and 457 Retirement Savings Plans
• Credit Union eligibility
• Job security
• Opportunities for career growth, advancement specialization

The position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and the requirements of the job change. Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Prince William County Government full-time positions qualify for Public Service Loan Forgiveness. Click herePSLFfor additional information.
Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan.

Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position.
The following positions do not accrue leave and are not eligible for holidays or other fringe benefits:

• Temporary
• Provisional
• Seasonal employees

Click on the link below to explore our plans and rates.
01

I understand the information provided on my application is used to determine my qualifications. Information on my resume will not substitute for the education, work experience and required fields on the County application. Only information provided at the time of the application submission will be considered when determining my qualifications. Only responses to Supplemental Questions that can be verified in my submitted education and work experience will be credited

• I have read, understand, and acknowledge the above statement
• decline to proceed any further in this process.

02

This position requires a high school diploma or equivalent. Please select from the choices below that best represents your highest level of COMPLETED education.

• Associate degree or higher with college level course work in bookkeeping/accounting or a related field
• High school diploma with college level course work in bookkeeping/accounting or a related field
• Diploma / GED
• None of the above

03

Please quantify your experience in customer service dealing with a high-volume inquiries by phone and/or emails. Please select the option that best reflects your experience.

• 4 or more years
• 3 years
• 2 years
• 1 year or less

04

Please quantify your experience adding, updating, and researching data on accounts using an automated system. Please make sure that the option you select corresponds with what is documented in the work history section of your application.

• 5 or more years of experience posting data into accounts using an automated system.
• years of experience posting data into accounts using an automated system.
• 3 years of experience posting data into accounts using an automated system.
• 2 years of experience posting data into accounts using an automated system
• 1 year or less experience posting data into accounts using an automated system
• No experience.

05

How many years of experience do you have in data processing?

• 5 or more years of experience
• 4 years of experience
• 3 years of experience
• 2 years of experience
• 1 year or less experience
• No experience

06

Do you have knowledge of Federal, State and Local tax laws?

• Yes
• No

07

Which of the following do you have at least 2 years of experience with? (Select all that apply)

• Providing customer service
• Data processing
• Working in a call center
• Working in the public sector
• Handling confidential information
• Answering tax-related questions based on state and local laws, regulations, codes, and ordinances
• Answering collection-related questions based on state and local laws, regulations, codes, and ordinances
• Answering business-related questions based on state and local laws, regulations, codes, and ordinances
• None of the above

08

This position is on Monday through Friday from 8:00am to 4:30 p.m. and from 8:30am to 5:00pm. There may be times that there may be rotating schedules depending on the availability of staff. Are you able to work on this schedule?

• Yes
• No

09

The position also requires infrequent overtime of 30 minutes to 1 hour a day for 3-4 days in early-October. Are you able to work this schedule?

• Yes
• No

10

If recommended for hire, you must consent to and submit information necessary to complete a criminal history check. Only candidates receiving a satisfactory result will be hired. I understand and agree to this requirement.

• Yes
• No

11

Are you bi-lingual English Spanish?

• Yes
• No

Required Question