Taxpayer Services Specialist

Salary : $41,223.00 - $84,220.50 Annually
Location : Prince William County, VA
Job Type: Full-Time (FT)
Job Number:
Department: FINANCE
Division: TAXPAYER SERVICES
Opening Date: 04/10/2025
Closing Date: 4/24/:59 PM Eastern
GRADE: B21
Hiring Salary: 24.00 - 27.00

Introduction
Are you a motivated and energetic person who enjoys working with people in a fast-paced work environment? Looking to make a positive difference in the community? Are you a hard worker and self-motived team player who enjoys working face to face with the public and has strong cash handling skills with excellent customer service? If you said yes to these questions, then Prince William County Taxpayer Services may be the job fit you are seeking. Prince William County offers an attractive benefits package, to include leave, retirement, and student loan reimbursement just to name a few.

About This Role:

The Financial Regulatory Technician (Taxpayer Services Specialist) position is at our fast-paced Tax Administration Division front counter.

The ideal candidatemust be a positive, innovative team player, demonstrate a can-do, helpful attitude, and enjoy working professionally with a diverse group of people. You will be part of a team that assists our taxpayers at the Taxpayer Services counter with general inquiries, answering tax questions based on the VA Code and Laws, accepting payments, updating accounts, creating business and business tangible accounts, and resolving tax issues and concerns. The individual will exemplify exceptional customer service care for the diverse community we serve.

Minimum Requirements:

High school diploma or G.E.D.

Preferences:

• Excellent customer service skills.
• 2 years of cash handling experience.
• The successful candidate should have at least 2 years of data entry experience.
• Experience working in the public sector.
• Excellent written and oral communication skills.

• Ability to work with multiple computer software at one time.

• Experience handling confidential information.
• Ability to answer tax questions, collection questions and business questions based on state and local laws and state and local regulations, codes, and ordinances.
• Bilingual

Work Schedule:

Monday through Friday: 8:30pm to 5:00 pm - 37.5 hours per week.

Position - Woodbridge and/or Manassas locations

Special Requirements:

Must pass a criminal background check.

This position is not eligible for teleworking

Starting Salary Range: $24.00 - 27.00

Benefits: We offer great benefits to full-time employees including:

• Virginia Retirement System (VRS)
• Annual leave and sick leave
• Paid personal days
• Paid holidays
• Group Medical and Dental Health Plans
• Group Life Insurance
• 401a and 457 retirement savings plans
• Employee Assistance Programs (EAP)
• Career Development

Prince William County is an Equal Opportunity Employer.
In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Prince William County Government full-time positions qualify for Public Service Loan Forgiveness. Click here information.
Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan.

Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position.
The following positions do not accrue leave and are not eligible for holidays or other fringe benefits:

• Temporary
• Provisional
• Seasonal employees

Click on the link below to explore our plans and rates.
01

Information provided at the time of the application submission will be considered when determining my qualifications. Only responses to Supplemental Questions that can be verified in my submitted education and work experience will be credited.

• I have read, understand, and acknowledge the above statement
• I decline to proceed any further in this process.

02

Please select your highest level of completed education.

• Bachelor's degree or higher in Accounting or a related field
• Bachelor's degree or higher in an unrelated field
• Associates degree in Accounting or a related field
• Associates degree in an unrelated field
• College courses in accounting or related field
• HS/GED
• None of the above

03

Please quantify your cash handling experience.

• 3 or more years
• 2 years
• 1 year
• No experience

04

Please quantity your experience in customer service.

• 4 or more years
• 3 years
• 2 years
• 1 year
• Less than 1 year

05

Please select which areas you have experience. Please make sure that the option you select corresponds with what is documented in the work history section of your application. (check all that apply).

• Enter/input, maintain, and retrieve information from database
• Personal Property Taxes in a government agency
• Real Estate Taxes in a government agency
• Business Tangible Property/Business License Taxes in a government agency
• Processing mail and responding to emails from customers with accurate information and professionalism
• No experience in any of the above

06

Please select the options that best reflect your customer service experience and responsibilities. (check all that apply)

• Daily in-person contact with the public
• Daily contact with the public by phone
• Occasional or limited public contact
• Resolving customer issues or complaints
• No/limited experience in customer service

07

Please indicate all the areas you have experience with and include detailed information on your application supporting any you check.

• Using an automated tax system
• High volume of public interaction by phone or mail
• High volume of public interaction in person
• Experience answering in-depth questions related to Tax assessment of businesses and tax collection
• Working in a fast-paced environment
• Experience handling confidential information
• Resolving customer issues or complaints
• None of the above

08

Do you have knowledge of Virginia State and Local County tax laws and ordinances as relating to personal property tax, real estate tax, and/or business licenses?

• Yes
• No

09

Please indicate if you have experience with any of the following (check all that apply):

• Automated Tax Payment Software
• Outlook
• Excel
• Access
• Word
• None

10

Are you bilingual?

• Yes
• No

11

If you are bilingual, please list the languages in which you are fluent.
12

Please select the choice which best reflects your bilingual proficiency:

• Advanced professional proficiency
• General professional proficiency
• Limited professional proficiency
• Not bi-lingual English/Spanish

13

This position works Monday through Friday from 8:30 to 5:00. There may be times that schedules may need to be rotated depending on the availability of staff as well as certain times of the year overtime will be required. Are you able to work these schedules and be flexible to change on short notice?

• Yes
• No

14

Will you accept the starting salary of: $24.00 - $27.00 per hour?

• Yes
• No

Required Question