Tax and License Specialist I

Salary: $50,473.28 - $72,855.12 Annually
Location : Mesa, AZ
Job Type: Full Time
Job Number: 15856
Department: (H145)Business Services
Opening Date: 04/18/2025
Closing Date: 4/24/:59 PM Arizona

Description/Duties

The current recruitment is for the Revenue Collections Assignment in the Licensing area; however, this recruitment will also be used to establish an eligible list to fill potential future vacancies in either assignment area. The starting salary for this position will be offered at the beginning of the pay range, $50,473.28 annually.

A Tax and License Specialist I works in either Revenue Collections or Tax Audit and Collections dealing directly with customers in person and over the phone.

Revenue Collections Assignment: A Tax and License Specialist I in Revenue Collections is responsible for dealing directly with customers in person and over the phone to assist them with City business licenses. This involves: educating and assisting the public in obtaining the type(s) of licensing required by the City; interpreting City of Mesa codes, ordinances, and policies regarding the various licenses and explaining to the customers; checking applications for completeness and proper zoning; receiving and processing fees through the cashier system; processing the licensing for Privilege Use Sales Tax and Transient Occupancy Tax; maintaining the tax and licensing system and ensuring all tax payments are properly posted; and assisting the senior level staff with the processing of other licenses such as City liquor licenses, regulatory business licenses, and special events licenses. This classification requires the knowledge to enable interpretation of applicable laws, ordinances, codes, and policies related to taxes and business licenses. This class performs related duties as required. This class is supervised by a Revenue Collections Supervisor who reviews work through conferences, reports, and results achieved.

Tax Audit and Collections Assignment: A Tax and Licensing Specialist I in Tax Audit and Collections performs work that involves: educating and assisting the public in obtaining information on taxes required by the City; interpreting City of Mesa codes, ordinances, and policies regarding tax and collections; and assisting the senior level staff with the processing of tax and collection payments. This position assists the Audit and Collections staff in issuing assessments, filing liens, and preparing payments for processing through the cashier system; maintaining the tax, licensing, and accounts receivable system; and ensuring payments are properly posted. Employees in this class perform a wide variety of responsible tasks involving journey-level clerical procedures to provide tax and collection services to customers. Individual job assignments may vary. This class is supervised by a Tax Coordinator who reviews work through conferences, reports, and results achieved.

The public contact component of this classification involves: explaining and/or interpreting the City's policies and procedures, answering complex questions, and resolving customer and/or citizen problems and complaints. This includes interacting with citizens who are often angry, confused, and/or hostile. Employees in this class are expected to perform day-to-day activities independently within established guidelines and procedures under general supervision. This class is distinguished from the Tax and License Specialist II by the greater degree of independence in handling day-to-day decisions, and in the lower amount of direct supervision received by the latter. Employees in this classification may progress by noncompetitive promotion to the Tax and License Specialist II class after successful completion of at least one year as a Tax and License Specialist I, meet the specific criteria-based promotion requirements, and meet the minimum qualifications of the Tax and License Specialist II classification. This class is FLSA nonexempt.

Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions.
Qualifications & Requirements
Employee Values: All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.
Minimum Qualifications Required. Any combination of training, education, and experience equivalent to graduation from high school or GED. A minimum of three years' experience performing administrative support work including public contact. Good (1 - 3 years) experience with word processing and other computer software applications such as Word, Excel, etc.
Preferred/Desirable Qualifications. Experience in accounting and/or bookkeeping is highly desirable.

Link to Job Description
A is linked here.
01

Which vacancy do you want to be considered for? Please check all that apply.

• The current vacancy in Revenue Collections
• Future vacancy assignments in Tax and Audit Collections

02

Do you have a High School Diploma or GED?

• Yes
• No

03

How many years of experience do you have performing administrative support work including public contact? Please detail your experience on your application.

• None
• Some but less than 3 years
• 3 years or more

04

Please describe your experience performing administrative support work, which includes public contact. Be sure to include experience where you have explained and/or interpreted policies and procedures, answered complex questions, and resolved customer problems and complaints, including employer(s). Please also detail this experience on your application. If none, type N/A.
05

How many years of experience do you have with word processing and other computer software applications such as Word, Excel, etc.? Please detail this experience on your application.

• None
• Some but less than 1 year
• 1 year or more but less than 3 years
• 3 years or more

06

Please rate your experience and/or proficiency using Microsoft Word.

• No experience
• Basic work experience (simple correspondence)
• Fair work experience (letters, brochures, formatting)
• Good work experience (tables, importing)
• Extensive work experience (merging)

07

Please rate your experience and/or proficiency using Microsoft Excel.

• No experience
• Basic work experience (data entry)
• Fair work experience (create and format spreadsheet)
• Good work experience (graphs, charts, formulas, calculations)
• Extensive work experience (macros)

08

Please describe your experience in accounting or bookkeeping, including employer(s). Please also detail this experience on your application. If none, type N/A.
Required Question