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Job Description: - Responsible for the efficient administration of Fiduciary accounts where the bank is acting as trustee, personal representative, conservator, Client or agent.
- Provide relationship management skills, advice and guidance in the area of fiduciary administration.
- Provide high-level customer service to clients, attorneys, Certified Public Accountants, financial advisors and beneficiaries relating to these accounts.
- Administer accounts in a manner that ensures compliance with legal requirements and business line policies and procedures.
- Share responsibility for soliciting, developing, managing and retaining client relationships for Personal Trust.
- Assist in business unit s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.
Responsibilities: - Maintain and administer an account base of trust and select agency accounts ensuring that the objectives of the grantor/principal are met and are consistent with governing documents, policies and procedures and fiduciary administration principles.
- Handle requests or problems brought by settlors, beneficiaries and others including such things as discretionary distributions, tax planning, trust funding and trust termination.
- Properly bill trust accounts for services rendered including charges for special or extraordinary services.
- Monitor and control risk in all aspects of account administration which entails completing required investment and administration reviews and solving identified issues within a timely manner.
- Develop and present alternative solutions for a variety of complex fiduciary situations.
- Develop appropriate investment objective for assigned accounts and monitor the portfolios for compliance.
- Make sales calls as necessary.
- Coordinate marketing and selling efforts with internal partners as well as existing clients.
- Identify and address client needs.
- Introduce clients to other Specialists in the Trust Services Group and other lines of business within the Bank, as appropriate.
- Responsible for the retention, development and growth of fiduciary relationships which includes Successor Trustee business.
- Identify and if appropriate develop retention plans for trust accounts terminating within the next 5 years.
- Actively ensure compliance with all Personal Trust Policies and Procedures, the Bank of Hawaii Code of Business Conduct & Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements.
- Actively participate in required corporate and business line training in these areas, Continuing Education classes/seminars/telephone briefings.
- Follow account opening procedures and understands and follows internal suspicious activity referral requirements and processes, as required for this position.
- Keep current on all trust business trends and changes in laws affecting fiduciary administration.
- Provide expert financial advice and guidance to clients and prospective clients.
- Serve as a Specialist in advanced wealth and estate planning and fiduciary administration within Personal Trust.
- Responsible for day-to-day supervision and performance management of Trust Specialist, as assigned.
- Perform all other miscellaneous responsibilities and duties as assigned.
Professional Qualifications: - Requires extensive knowledge of Wealth Management products and services and expert knowledge of personal trust products and services.
- Ability to interpret legal documents with in-depth knowledge of fiduciary services.
Technical Qualifications: - Demonstrated proficiency and expertise with personal computers and Microsoft applications (Outlook, Word, Excel, Access, and PowerPoint) or similar software.
- Knowledge of or ability to use Bank software and systems
Education Qualifications: - Bachelor s degree from an accredited institution.
- A post graduate degree or certification (JD, CPA, CTFA, CFP) is highly preferred
Other Qualifications: - Requires strong written and oral communication skills and interpersonal skills.
- Requires strong analytical skills, organization and attention to detail.
- Able to work flexible hours including holidays, weekends and evenings as needed or assigned.
- Must be able to provide own transportation or to operate a vehicle with a valid driver s license, and commute in a timely manner.
- Able to travel by ground and/or air.
- Location: Three days onsite required weekly in Honolulu, HI
Date Posted: 19 December 2024
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