The Reservations/ PBX Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue.
- Answering incoming external and internal phone calls in a friendly and efficient manner.
- Selling room accommodations and addressing hotel inquiries via phone or email correspondence.
- Managing the completion of guest and non-guest orders with the Housekeeping, Bell Staff, and Engineering Departments, using HOTSOS property system.
- Maintains knowledge of room rates, packages, discounts that are available for the hotel via its website and all third parties.
- Entering in guest reservations from third party websites, and organizing/filing all reservations back-up
- Review prior day reservation activity and input any missing information or missing reservations.
- Review the arrivals for current day and following day to ensure reservation notes, traces, and billing and overall accuracy.
- Assist with execution of credit card authorization forms.
- Selling all aspects of the hotel's services and facilities.
- Provide guests with adequate information concerning the hotel and its services.
- Responsible for processing all incoming reservations via phone, email, fax, or through interdepartmental correspondence.
- Process any special guest requests and ensure guest reservations are updated accordingly.
- Resend guest transactional emails as necessary.
- Maintains potential and current guest profile information.
- Follows up with any guest related questions or issues to assure guest satisfaction.
- Strong ability to multi-task when needed as well as efficiency in the operating of multiple computer programs at a given time.
- Maintains a professional appearance and cordial attitude to all guests, employees, and staff members of the hotel at all times.
- Strong dialog with Front Office and Sales departments to ensure guest requests and needs are met and communicated in a timely manner.
- Process any special billing requests.
- Protect privacy of our guests and colleagues at all times.
- Must be able to maintain confidentiality of information.
- Must be an example of the Dream Hotels Values and Brand Standards.
Salary Range: $20- $22