Tactics - Customer Service Representative

Position Type: Non-Exempt- Full Time

Shift: TBD, either 4-10 or 5-8 scheduling. Must be able to work at least one weekend day.

Reports to: Customer Service Manager

At Tactics, we believe everyone should have the opportunity to stand sideways on a board. Our mission is to provide our customers with the best selection of gear, shoes, apparel, and accessories to help them get outside and have fun. With a rich history that spans over two decades, Tactics has evolved into a leading online retailer. Our journey began with a small brick-and-mortar store in Eugene, Oregon, serving the local skateboarding and snowboarding community. As our reputation for quality products and exceptional customer service grew, so did our reach. Today, we proudly serve customers from around the world, offering an extensive range of products from the most trusted brands in the industry.

At Tactics our philosophy is simple: we look for candidates who authentically love the skate & snow industry and the products we sell as much as we do. We value a commitment to excellence, a growth mindset, and a willingness to never settle for the status quo. We seek candidates who positively represent Tactics by being brand ambassadors, and who reinforce our culture of creating a fun and welcoming atmosphere.

The Job

Responsibilities in this position include building and maintaining excellent customer relationships, assisting customers with orders, responding to product questions, processing returns, partnering with other departments to solve problems, and assisting customers. An enthusiastic, dedicated, detail-oriented person with a positive attitude who can prioritize, work successfully independently and on a team, solve problems, and have excellent follow-through.

The Perks

• Medical insurance, dental Insurance, life Insurance, vision insurance, long-term disability, health savings account, and more
• Opportunity to enroll in the 401(k) program with employer contribution
• Paid time off and holidays
• Great work-life balance - opportunities for growth and development
• Employee discounts, such as gear and lift tickets
• Opportunity to serve in your community with volunteer paid time off, Tactics community events, and more

Benefit availability and perks may be subject to location and length of employment; Tactics reserves the right to update the benefits and perks at any time.

Requirements

What You Will Bring

• Communicate positively and effectively with our customers and internal staff through calls, emails, and live chat.
• Answer product-related questions from online customers, general inquiries, and internal staff.
• Assist with the placement of orders, refunds, or exchanges.
• Possess and accurately communicate snowboarding, skateboarding, apparel products, and footwear knowledge.
• Possess a willingness to constantly evolve as new ideas and procedures are added to our front line.
• Thrive in a team environment focusing on communication, problem-solving, and mutual respect.
• Reliable attendance is a must.
• Analyze specific orders for signs of fraud.
• Troubleshoot unusual order fulfillment issues.
• Must have reliable transportation.
• Note: The position is based at our office in downtown Eugene. The staff rotates one day shift at the Distribution Center in Coburg.

What You Will Need

High school diploma or equivalent related experience

What To Expect

The position involves sitting for long periods. There will be periods of standing and/or walking in a warehouse environment-Most of your shift will be on a computer and typing a keyboard. You will use your hands to handle, control, or feel objects, tools, or controls. You will need to be able to focus on one source of sound and ignore others. It is essential to be able to understand the speech of another person, speak clearly so listeners can understand. You will need to be able to see details of objects that are less than a few feet away. There will be times that you will perform physical demands including, but not limited to, bending, sitting, standing, reaching, and lifting. This job involves some lifting of products up to 25 - 30 lbs.

In the Eugene Location, there is an indoor open office workspace.

In the Eugene Location - temperature-controlled climate

In the Coburg Location - the ability to work in a partially climate-controlled warehouse environment.

In the Coburg Location - the ability to work around elevated noise levels.

Starting Hourly Rate

$16.75

Tactics embraces the diversity of its applicants, employees, vendors, and customers . We are committed to creating and maintaining a workplace where all employees can participate and contribute to the business's success and are valued for their skills, experience, and unique perspectives. This commitment is embodied in company policies and how we do business at Tactics and is an essential core value.

Tactics - What We Believe

Tactics - What We Do