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Job Summary:
This full-time non-exempt position under the general supervision of the IT Director will assist the IT Department in day-to-day support of department operations.
Responsibilities:
- Provide helpdesk support for data network users
- Performing on-site hardware and software moves, additions, maintenance and changes
- Ensuring the data network and all related equipment are in working order
- Providing efficient response and repairs to all trouble reports related to the communications network
- Maintaining camera and card access systems
- Supporting facilities with cell phones and gps systems
- Maintaining records on repairs, down time, changes and updates
- Maintaining the onboarding and offboarding process
- Logging all service requests and updating tickets as needed
- Supporting vendor relationships
- Completing other duties as assigned by the IT Director
Qualifications:
Network security, applications installation, distributing software upgrades, and monitoring daily activity and enforcing licensing agreements.
Abilities:
- Handling multiple tasks efficiently with minimal supervision
- Communicate effectively with all levels of the organization
- Be a team player
- Maintain accurate and timely records
- Have one's own reliable vehicular transportation and be willing to travel regionall
- Be available via cell to assist with the IT Department's 24/7 support of the network and communication systems
- Operating systems, including WINDOWS 10,11 and Windows Server 2016,2019
- Maintain a clearance through the NJ Department of Corrections and the federal Bureau of Prison
- Methods, materials, tools and practices used to install, maintain and enhance information system functions including the network, workstations, servers, and telephony peripherals
- Operation, capabilities and relationship of microcomputers, telephone and attached peripherals in both stand-alone and LAN environments
- Troubleshooting methods, practices and documentation used in network, workstations, software and hardware malfunctions, including techniques in problem resolution, Information systems and modern technological practices
Education and Certifications:
An associate's degree or its equivalent is preferred with a minimum of two years of computer and network experience. Certifications are helpful.
Date Posted: 09 May 2025
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