Join our dynamic team at Kantar Media, where we empower partners to navigate the ever-evolving advertising landscape. With expertise in audience measurement, consumer targeting, and media intelligence, we provide unparalleled insights into paid, owned, and earned media.
About Us TechEdge is a leading software house dedicated to the media industry, with operations in various countries including the UK, Denmark, Spain, Poland, Singapore, and Miami. Established in 2000, we have rapidly become the largest media software provider, serving over 70 markets worldwide.
Our cutting-edge software is trusted by top broadcasters, media agencies, and advertisers, including global brands such as Viacom, Discovery, Disney, and more.
Responsibilities - Monitor day-to-day technical operations and respond to urgent incidents for our North and South American clients.
- Collaborate with the global Operations team to investigate and resolve service-impairing issues.
- Manage and maintain IT infrastructure and systems to ensure optimal functionality.
- Handle client applications and services monitoring effectively.
- Screen and prioritize incoming technical support cases based on urgency.
- Maintain Windows servers and workstations with attention to detail.
- Troubleshoot technical issues both internally and in client-facing scenarios.
- Act as the primary point of contact for US datacentre tasks.
- Participate in the development of IT infrastructure roadmaps aligned with organizational goals.
Personal Skills We are looking for someone who is independent, methodical, and enjoys taking responsibility for their work. A passion for learning and strong communication skills in English are essential.
Qualifications Required: - Relevant degree in information technology.
- Experience in managing enterprise IT infrastructure and services.
- Proficient with Microsoft Server Active Directory and familiar with virtualized environments.
- Excellent troubleshooting abilities.
- Fluent in English, both written and verbal.
- Ability to effectively manage multiple tasks and priorities.
- Strong knowledge of Windows Server OS troubleshooting.
Desirable: - Understanding of LAN and WAN networking concepts.
- Experience with Microsoft Server OS management (GPO, DNS, DFS).
- Familiarity with remote application service management.
- Background in software development and production.
- Exposure to audience measurement or large dataset handling.
Benefits We offer a highly independent role with the opportunity to collaborate with specialized professionals in an international setting. A competitive salary package and potential travel opportunities await you.
Location: Miami, with hybrid work options (2-3 visits a month to our data centre).
Why Join Kantar? We prioritize understanding people and fostering an inclusive work culture. We support our colleagues' health and wellbeing and offer flexible working arrangements to make sure everyone feels valued. We are dedicated to diversity and encourage applications from all backgrounds. Even if you believe you might not meet every requirement, we would love to hear from you.