Systems Operations Manager

Job Description:

Seeking a Systems Operations Manager V to join a major finance client committed to developing award-winning technology services and products that make life easier.

Duties and Responsibilities:

Working closely with architecture, development teams and business partners, coaching junior engineers, and implementing enhanced monitoring and alerting capabilities for our distributed platforms.

Will aid in the triage of major incidents and will take ownership of problem management activities driving deep root cause analysis and corrective action.

Collaborates with Agile squads/developers, other production operations and business partners and provides significant contributions to develop specifications to resolve problems, and to address enhancement needs focusing in areas of logging, monitoring and metrics for operational readiness

Uses technical knowledge, creativity, and company practices and to drive down occurrences of incidents through development of proactive alerting and monitoring.

Provide continuous feedback to development teams on system stability, defect analysis and system enhancements

Contributes to runbooks and patterns to sustain applications in a production environment

Serves as a mentor to junior IT Engineers

Triages and Analyzes runtime problems to isolate root cause and resolution

Participates in technical discussions and drives operations readiness activities with the development teams, 3rd party service providers and business partners.

Lead RCA and SWAT investigations

Provides guidance in resolving performance related issues and recommending technical solutions.

Qualifications:

Education and Years of Experience:

Must have BS (Preferably MS)

5+ Years of Experience, Level 5

Required and Desired Skills/Certifications:

AWS/Cloud Experience

Unix and Window Platformss

Java EE

JavaScript

Spring

Spring Boot

REST API/Micro Services

Shell Scripting

Python

SQL and databases, specifically Oracle

Terraform

Jenkins

Gitlab

Docker

Ansible Tower or other automation tools

Dynatrace, Splunk or other similar monitoring tools for dashboards, alerting & reports

Debugging

5+ Years of Experience, Level 5