Systems Application Support Analyst

Fusion HCR is hiring. 1 Year Contract - Systems Application Support Analyst, this is primarily a remote opportunity, working with our client in the government space.

Responsibilities:

• Support project/product implementations for the IT Public Safety Team

• Fire and Police applications include: Everbridge, Securus, NetDMS, TeleStaff, FireRMS, Intime, Tableau, Forensic Advantage, custom applications, etc.

• Interacts with and oversees application vendor activities during system implementations

• Coordinate with customers and other IT divisions on tasks (firewall rules, software/hardware product evaluations, etc.)

• Weekly status reports/timesheets

• Information Security Application Reviews

• Upgrade SQL Database servers

• Application Monthly Maintenance Upgrades/Patches

• Create and update Physical Data Flow Diagrams

• Create and update technical documentation

• Create SSRS reports or Power BI reports

• Writing SQL queries

• Migrating custom knowledge base system

Skills

• Two (2) years of experience in design, implementation, and support of enterprise-level systems

• Principles and practices of systems implementation and software development

• Supporting software applications at a technical level

• Knowledge of firewalls, reverse proxy, and secure access to internal applications

• Troubleshoots and resolves issues with web application accessibility

• Windows System/Server Administration

• Create Physical Data Flow Diagrams using Visio o Includes servers, traffic, firewalls, ports, etc.

• Business Process Analysis

• Technical writing

• Database tools: (ex: Microsoft SQL Server Management Tools)

• SQL query languages
• Network traffic monitoring tools (ex: Fortinet, Splunk, PRTG)

• FTP applications (ex: FileZilla, WinSCP, Axway)

• General understanding of Information Security, Cloud platforms (AWS, AZURE)

• laptop, desktop, server and mobile device hardware and operating systems

• Web server software (ex. IIS, Apache, and Tomcat)

• Creating reports using query tools (ex: Crystal Reports, SSRS - SQL Server Reporting Services, Power BI, Tableau) etc.
Preferred Skills and Experience

• Information Technology related certifications (ex. CompTIA A+, CompTIA Security+, CompTIA Network+, Microsoft 365 Certified Administrator)

• Browser debugger tools (Chrome or IE's Developer Tools)

• Programming languages and development environments such as C , .NET, AzureDevOps

• Knowledge in SharePoint creation of pages, lists, etc.

• PowerShell for Windows Scripting

• API monitoringroubleshooting tools (ex: Postman, Swagger, SoapUI)

• Government agency experience and/or working with confidential data