Systems Analyst

Systems Analyst - Infrastructure

Job Description

Job Overview

This role will be responsible for analyzing, implementing, and maintaining our IT systems and infrastructure to ensure optimal performance, security, and user experience. A Systems Analyst examines, evaluates, and improves computer systems and processes to meet the business needs of an organization. They act as a bridge between IT and business operations, translating user requirements into efficient technical solutions.

Key Responsibilities

• Examine and evaluate current IT systems and processes
• Identify system requirements and areas for improvement
• Liaise with users to gather additional requirements and features
• Design and implement new systems and frameworks
• Collaborate with IT teams and developers to produce new solutions
• Validate changes by testing programs and ensuring high levels of performance and security

• Install, configure, and maintain software, hardware, and networks
• Monitor system performance and troubleshoot issues
• Ensure security and efficiency of IT infrastructure
• Implement and maintain backup and recovery systems
• Develop and enforce IT policies and procedures
• Conduct risk planning and mitigation
• Troubleshoot technical issues in collaboration with other IT professionals

• Train users on new systems and provide ongoing support
• Generate reports on system performance and recommend improvements

• Build and maintain internal documentation and wikis
• Stay updated on emerging technologies and industry trends

Qualifications and Skills

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Proven work experience as a System Analyst and/or System Administrator
• Strong knowledge of software development, documentation, and testing
• Experience with databases, networks (LAN, WAN), and patch management
• Familiarity with various operating systems and platforms
• Knowledge of system security and data backup/recovery
• Strong analytical and problem-solving skills
• Excellent communication skills to explain technical details to non-technical stakeholders

• Excellent analytical and problem-solving skills
• Ability to work under tight deadlines and manage time effectively

Preferred Qualifications

• Experience with Agile software development methodologies
• Familiarity with database tools like SQL and Postgres
• Familiarity with DevOps processes and tools; Azure DevOps, GitHub, Jura, etc
• Certifications in various technologies leveraging low-code/no-code solutions and platforms
  • Microsoft Certified: Power Platform App Maker Associate, Power Platform Functional Consultant Associate, Power Platform Fundamentals
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA certifications
  • Certified Business Analyst Professional (CBAP)

Benefits

• A family-oriented, fun atmosphere.
• Access to concierge services such as car detailing, massages, and chiropractor appointments.
• Paid volunteer hours to support community engagement.
• Comprehensive health, dental, and vision insurance.
• Paid maternity/paternity leave to support work-life balance.
• Eight paid holidays, including your birthday.
• Generous PTO and flex time for personal needs.
• Company-sponsored events and quarterly team outings for team bonding and morale.