Systems Analyst

Salary: $32.51 - $49.50 Hourly
Location : Lady Lake Town Hall
Job Type: Full-Time
Job Number:
Department: IT
Opening Date: 01/07/2025

The Town of Lady Lake is an equal opportunity employer and does not discriminate because of race, religion, color, national origin, age, sex, sexual orientation, gender, disability, genetic information, marital status or any other characteristic protected by law. If you are a qualified individual with a disability, you have the right to request a reasonable accommodation in the application process. You can request one by calling . The Town is a drug-free workplace in accordance with Florida Statutes 440.101 and 440.102. Applicants and employees may be required to submit to drug testing at any time. Additionally, drug and alcohol testing of employees holding a CDL is conducted according to federal law and regulation.
Description

The Systems Analyst performs professional and technical work ensuring the efficient implementation, operation and maintenance of the Town's enterprise software. This position is responsible for project and change management including configuration, integration, and optimization of business applications and processes supporting multiple Town departments. This position will also provide regularly scheduled training and help desk support for staff.
Essential Duties and Responsibilities

1. Provide accurate business process mapping and workflow analysis.
2. Evaluate business process efficiency and user needs. Elicit requirements and translate them into an effective plan for process improvement.
3. Create specifications from which vendor systems will be programmed and configured.
4. Develop and manage project schedules, milestones and deliverables. Ensure adherence to project budget and scope.
5. Ensure effective project communication. Recommend and coordinate approvals for modifications to project plans. Prepare and present activity and progress reports to the Steering Committee, Town Manager and elected officials.
6. Provide technical oversight of system configuration, implementation and maintenance.
7. Develop and conduct testing plans to ensure system changes meet defined specifications, standards and user needs.
8. Manage vendor service levels. Ensure prompt resolutions and responsive support.
9. Provide or coordinate training for staff for enterprise application software. Develop and maintain standard operating procedures.
10. Create custom reports using SQL and SQL-style query tools.
11. Provide a continual assessment of current and future enterprise application needs.
12. Perform related work as required.

Minimum Qualifications

1. Background in project and change management with a preference for experience in municipal government.
2. Knowledge of municipal business operations and procedures including, accounting, accounts payable, accounts receivable, budgeting, performance management, purchasing, timekeeping, employee benefits, human resources, and payroll.
3. Knowledge of municipal community operations and procedures including, permitting, planning and zoning, code enforcement and business licensing.
4. Knowledge of business and management principles involved in strategic planning, resource allocation, production methods, and coordination of people and resources.
5. Ability to conduct analysis and design of business processes from end to end with a cross-functional perspective.
6. Knowledge of enterprise database management systems.
7. Ability to implement an effective software quality assurance program.
8. Ability to teach technical ideas to a non-technical audience and to present information in written, oral and multi-media formats to individuals and small groups.
9. Ability to read and write correspondence, memos, and other documentation.
10. Ability to establish and maintain effective, professional working relationships.
11. Ability to lead small teams and work independently with general direction.

Education and Experience

1. Any combination of education, training and experience equivalent to graduation from an accredited college or university with a Bachelor's Degree in Accounting, Finance, Public Administration, Information Systems or Computer Science.
2. A minimum of 5 years of progressively responsible experience in the areas outlined in this job description.

LICENSES, CERTIFICATIONS OR REGISTRATIONS:

1. Possession of a valid Florida Driver's License.
2. Must obtain NCIC certification following employment.

The Town provides 100% paid employee health insurance, dental insurance, long-term disability, life, and accidental death insurance. The Town also provides 50% paid dependent health insurance, a 401a retirement plan that is fully vested after three years, paid time off , and paid holidays. Employees have the option of purchasing additional life insurance, short-term disability insurance, accident insurance, critical illness insurance, and vision insurance at reduced rates. All benefits described are only available to full time employees.
01

Do you have any experience integrating different SaaS business applications? If so, please provide details and include the business case for each effort in your response.
02

Please share your experience implementing, improving, or supporting enterprise resource planning (ERP) software. Describe your previous responsibilities specifically.
03

Document any experience you have implementing, improving, or supporting enterprise document management software including business process automation workflows and retention schedules. Please describe your previous responsibilities specifically.
04

Document any experience you have implementing, improving, or supporting enterprise community development software including building permit, business tax receipt, code enforcement, and land file management business processes. Please describe your previous responsibilities specifically.
05

Document any experience you have implementing digital plan review software. Please describe your previous responsibilities specifically.
06

Document any experience you have implementing, improving or supporting electronic payment platforms, including integrations with on-premises and cloud hosted line-of-business applications. Please describe your previous responsibilities specifically.
07

Document any experience you have implementing, using or supporting IBM Cognos reporting software.
08

Document any experience you have implementing, using or supporting Microsoft Office 365 applications including PowerApps and Teams.
09

Please provide a list of any relevant industry certifications that you have earned.
Required Question