Systems Analyst

WHO WE ARE:
The mission of the Texas Workforce Commission (TWC) is to promote and support a workforce system that creates value and offers employers, individuals and communities the opportunity to achieve and sustain economic prosperity. To support our mission, we are seeking a Systems Analyst III to join the Unemployment Insurance Administration and Operational Support(UIA&OS) team. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position will have an on-site work schedule in Austin, Texas.

WHO YOU ARE:
The ideal candidate must be skilled to perform complex (journey-level) computer systems analysis work. They are an integral member of the team ensuring that all systems are operational, and that staff have the software and functioning equipment needed to serve our customers. Work involves desktop, application and telephone support to on-site and remote users in a call center and office environment. Works under minimal supervision, with limited to moderate latitude for the use of initiative and independent judgment. The ideal candidate for this position should have direct work experience with desktop applications, telephony, and computer support to multiple users. This is a career ladder position with the opportunity to advance within the established career ladder structure after meeting minimum qualifications, competency requirements, and time in position.

YOU WILL BE TRUSTED TO:
- Provides desktop and application support for approximately 1100 users across the UI Division at multiple locations and business areas.
- Provides informal training and orientation to staff, both on an individual and group basis, on use of assigned computer, telecommunications equipment, and applications.
- Opens, monitors, and escalates service tickets as needed and coordinates with vendors on repair and replacement of equipment.
- Generates comprehensible reports based on data collected from multiple sources including: Microsoft SQL, DB2, INFORMIX, Microsoft Access, etc.
- Develops, tests, and deploys, automating repeatable tasks using PowerShell Scripting and/or Visual Basic Scripts (VBS).
- Monitor, manage, and update Avaya telecommunications equipment, such as Avaya Aura Communications Manager, Session Manager, and Session Border Controller, along with other telecommunications equipment.
- Serves as Property Control Officer (PCO), monitoring and maintaining equipment inventories in accordance with agency policies.
- Develops, analyzes, and updates procedures, job aids, business, and disaster recovery plans and documents along with serving as a recovery coordinator for one or more systems.
- May need to work outside normal business hours when needed and provide on call activities.
- Physical demands include the ability to move computer equipment, which may require occasional lifting up to 25lbs, and crawling under desks. Team lifting may be required for heavier items.
- Performs other duties and completes special projects as assigned.

YOU QUALIFY WITH:
- Two year of full-time experience which provided general knowledge of data processing or systems analysis or two years of full-time experience which provided general knowledge of data processing or systems analysis
OR
- Relevant academic credits may be applied toward experience qualifications for this position.

YOU ARE A GREAT FIT WITH:
-Experience (in the last 5 years) administering, maintaining, and/or programming a telephone system (Avaya, Cisco, Genesys, etc.)
-Strong written and verbal communication skills preferred.
-Proficient in Microsoft Office 365, including but not limited to SharePoint 365 development and authoring.
-Advanced troubleshooting, researching, and analysis abilities.
-Ability to gather system requirements and prepare technical documentation quickly, concisely, and accurately.
-Ability to work independently while coordinating work efforts with others.
-Ability to work quickly and perform multiple tasks while paying attention to detail preferred.

YOU GAIN:
- A Family Friendly Certified Workplace.
- Competitive salary: $4,523.16 - $5,205.83/month
- Defined Retirement Benefit Plan
- Optional 401(k) and 457 accounts
- Medical Insurance
- Paid time off, including time for vacation, sick and family care leave
- Additional benefits for active employees can be found at

TWC may use all available information, including past unemployment claims, to evaluate an applicant's suitability for the position. Incomplete applications may not be considered. Learn about TWC jobs and benefits at Security sensitive position. Criminal background check conducted on final candidate. You must be a Texas resident to work for the Texas Workforce Commission.

VETERANS:
Use your military skills to qualify for this position or other jobs. Go to to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser:

HOW TO APPLY:
- To be considered, please complete a State of Texas Application for Employment and apply online at or on Taleo.
- TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas.
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.