Systems Analyst I

Purpose & Core Values

The primary purpose of any position is to assist Community Choice Credit Union to live out our purpose, "We believe in helping our neighbors achieve the life they desire". A key component of this mission is to provide five star service to members and team members.

Position Summary

This position serves as a point of contact for stakeholders regarding product/service delivery that is core or specialized and requires system expertise. In addition, this position supports project execution by analyzing, validating, specifying, verifying, and managing the needs of stakeholders to achieve the scope and/or business requirements. Serve as the conduit between the stakeholders and Third-Party vendors and communicates results through developing reports, forms, and system administration along with assessing end user acceptance. This position works as an individual contributor and partners with other departments as well as leadership.

Core Competencies

• Core Values

o Credible: We are our members' trusted financial advisors' each team member plays an integral role in the wellbeing of our members' financial lives and the success of Community Choice Credit Union.

o Charitable: We give big every day to our membership, our communities, and each other. We are dedicated to supporting Michigan by giving our time and services to the communities we serve.

o Committed: We are committed to serving Michigan guided by the principles that underlie the credit union movement of service, integrity, and respect for every human being.

o United: We are a team. We unite to achieve success, celebrate success, and continually improve the service we provide to our members, our communities, and each other.

• Adaptability/Initiative

Adjusts quickly and effectively to changing conditions and demands, views change as a necessary and inevitable aspect of organizational life as well as an opportunity to learn new things. Is able to take on a variety of different tasks and roles in the organization. Can move in a relatively seamless manner from one task or focus to another and can fill in for other team members when they are absent or are experiencing work overload. Looks for new and productive ways to make an impact/value to the organization and/or team. Demonstrates a positive attitude when faced with organizational change and generates constructive feedback for continuous improvement. Demonstrates a professional demeanor.

Position Competencies

• Attention to Detail

Follows detailed procedures; ensures accuracy in documentation and details; and all components/details. Remains focused during routine work; is organized and maintains a system of records.

• Troubleshooting

Effectively uses a systematic approach to problem solving in an effort to find and correct issues. Troubleshoot processes related to system production issues to ensure timely resolution with all applicable internal and external parties to minimize member impact. Consistently seeks the most effective and efficient way to solve problems.

• Role Mastery of Essential Duties:

Able to perform essential duties as outlined in job description. Contributes productivity and value within role. Is willing to learn and improve performance.

Essential Duties:

• Process Optimization: Apply your process management and improvement expertise to enhance operational efficiency across various business units, aligning their activities with departmental and organizational objectives.

• Requirements Analysis: Collaborate with stakeholders to gather and analyze high-level business and user requirements. Translate these requirements into clear and concise functional specifications for programming.

• Requirements Management: Manage and track requirements throughout projects or implementations, adhering to best practices. Provide ongoing communication with the software developer and stakeholder to ensure functionality is accurate and deadlines are met.

• Quality Assurance: Conduct comprehensive testing of end products or processes, evaluating functionality, usability, reliability, integration, and performance. Document QA activities and share test results with relevant stakeholders.

• Software Development Life Cycle: Adhere to Software Development Life Cycle procedures defined, to ensure high-quality work, meet deadlines, and follow change management procedures.

• Change Management: Adhere to change management procedures when making any user, system, and member impactful changes to ensure we are maintaining system integrity.

• System Administration: Manage the system administration of credit union systems to ensure necessary changes are made to support development, projects, and team member changes.

• Report and Form Development: Complete request for report and/or form development, ensuring stakeholders assists with scope definition, layout, and user acceptance testing.

• System Releases: Review department owned system releases to identify opportunities for process efficiencies and automation to further strategic objectives. Ensure stakeholders are informed in a timely manner of available enhancements and changes.

• System Integration: Work closely with cross-functional teams to integrate new systems and technologies.

• Additional Responsibilities: Undertake any other duties as assigned to contribute to the overall success of the organization.

Job Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability necessary for this position.

Remote Work Eligibility

This position is fully eligible for a Hybrid Work Arrangement

Reasonable Accommodations

The physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job requirements, physical demands and do so within our work environment.

Education

High School Diploma: Required

Bachelor's Degree: Preferred

Experience

1-3 years of similar or related experience.

Skills & Abilities

Ability to communicate complex information clearly.

Attentive to detail.

Strong problem-solving skills.

Strong organizational and analytical skills.

Excellent listening skills.

Ability to successfully manage stakeholder relationships.

Works well in a team environment.

Excellent organizational abilities.

Strong oral and written communication abilities.

Strong analytical skills.

Mental Demands

The team member must be able to read and interpret documents or instruments, understand and/or follow complex written and oral instructions, make decisions, recall multiple policies or procedures, resolve problems or unique circumstances in a timely and efficient manner, be able to express oneself clearly and/or concisely, perform mathematical functions, and handle multiple, concurrent tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

General Statement

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.