Position Overview The goal of the System Administrator/Tech Support Specialist is to manage and tune in-house computer software systems and network connections to ensure high levels of availability and security of the supported business applications. This individual also participates in the planning and implementation of policies and procedures to ensure system provisioning and maintenance that is consistent with company goals, industry best practices, and regulatory requirements. They provide Tier 1 and 2 Support for assigned systems. As a member of the bank's service desk, they provide Tier 1 technical support. This includes the planning and installation of computers and workstations in a network; troubleshooting hardware, network and software issues; and addressing security and computer performance issues.
Primary Duties and Responsibilities Strategy & Planning- Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers.
Acquisition & Deployment - Coordinate with network engineering, business application, and database administration functions to implement desktop and server systems that utilize industry best practices to meet corporate objectives.
- Deploy workstations, servers, printers, scanners, firewalls, encryption systems, and all host security systems.
Operational Management - Manage all operating systems and end-user software.
- Manage communications (e-mail, Internal Messaging, Telephony) and connection solutions, including workstation connectivity, local area networks, company Web site, intranet, and Internet applications.
- Ensure the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance with business needs and industry best-practices regarding privacy, security, and regulatory compliance.
- Manage input/output fleet, including printers and scanners.
- Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance.
- Perform network and security audits.
- Perform and test routine system backups and restores.
- Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers, input/output fleet, and workstations. Escalate incidents as necessary.
- Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
- Support application development teams throughout project lifecycles.
- Analyze system, server, application, network, and input/output device performance.
- Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.
- Manage and administer all telephony infrastructure including servers, handsets, softphones and other related telephony system applications.
- Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts.
- Create required reports in response to business user needs.
- Participate in negotiations with vendors, outsourcers, and contractors to secure software products and services.
- Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use.
- Manage and/or provide guidance to junior members of the team.
"This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned."
Minimum Qualifications - Associate's degree in the field of computer science and 5 years equivalent work experience.
- Certifications in CompTIA Network+, Security+, Server+ preferred.
- Working technical knowledge of network, PC, and server operating systems, including Windows 10 & up, Server 2019 & up.
- Proficient in managing Active Directory (user/group management, GPOs, domain services), Microsoft Purview (data security) and Intune (MDM, endpoint security).
- Basic knowledge and experience with firewalls and web content filtering.
- Familiar with imaging personal computers/laptops.
- Proficient in building, configuring, and maintaining desktop and laptop images.
- Extensive application support, troubleshooting network and endpoint related application issues.
- Working technical knowledge of current systems software, protocols, and configuration standards.
- Strong knowledge of local area network administration.
- Hands-on software and hardware troubleshooting experience.
- Experience with data management.
- Experience documenting and maintaining configuration and process information.
- Good understanding of the organization's goals and objectives.
- Knowledge of applicable data privacy practices and laws.
Work Conditions - 40-hour work week with hybrid work options available and with on-call availability for critical issues or high impact issues.
- 10-20% travel required.
- Sitting or standing for extended periods of time.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
- Occasional inspection of cables in floors and ceilings.
- Lifting and transporting of moderately heavy objects, such as computers, servers, equipment and peripherals.
Attributes for Success - Self-motivated with action and results delivery orientation; demonstrated initiative and accountability by willingness to assume additional duties other than assigned
- Consult, facilitate and build relationships in order to foster partnership, collaboration & teamwork across all levels of the organization
- Works independently and with others to identify issues and develop solutions
- Demonstrates strong interpersonal and written/ verbal communication (listening, confidence, professionalism, persuasion) with individuals across all levels of the organization
- Is resourceful and flexible with regard to shifting priorities, new demands and challenge
Our Way Preserve and enhance our culture in which the values of honesty, integrity, confidentiality, trust and respect are the underlying principles by which we work
Make a meaningful difference in our community through our service and financial support
Maintain a safe and sound institution that operates in conformity with the spirit as well as the letter of all applicable laws, rules and regulations, and to maintain open and forthright communication with our regulators
Benefits You will have the opportunity to participate, subject to the terms and conditions of the respective plans, in a comprehensive package of benefits. As a highlight:
- Eligibility for health, dental, vision, life and disability insurance coverages
- Retirement Plan - 401k with matching
- ESOP- Employee Stock Ownership Plan
- Time away from work - vacation time, sick time and holidays
- Paid parental leave
- Tuition Assistance
- Professional development opportunities
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