Are you interested in using your skills to help shape the Cyber, Security, & Intel space? If so, look no further. Amentum is seeking a
Systems Administrator / Service Desk to join our team of passionate individuals in
Columbia, MD. In this role you will support challenging, mission-critical projects that make a direct impact on the Nation's security and intelligence mission.
Your Impact: Come be a part of an exciting and ever-changing program that provides a comprehensive range of state-of-the-art solutions and hands-on assistance in designing, implementing, managing, and sustaining operations across various network environments for our customer.
We provide an environment that fosters and supports innovation and valuing "outside-the-box" thinking to solve complex problems. There are several training opportunities for team members that want to learn new technologies and stay current with their technical skillset. We are a highly technical group and nurture growth, with a technical culture of cross-trained teammates with opportunities to develop additional skillsets.
Responsibilities: - Maintains smooth operation of multi-user computer systems, including coordination with network and systems engineers.
- Monitors and manages system resources, including CPU usage, disk usage, and response times to maintain operating efficiency.
- Performs systems security administration functions, including creating user profiles and accounts on multiple networks.
- Other duties may include setting up administrator accounts, maintaining system documentation, tuning system performance, installing system wide software. Interacts with users regularly.
- Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery.
- Interact with customers to handle service inquiries and problems.
- Provide support to the implementation, troubleshooting and maintenance of IT systems.
- Distinguish isolated user problems from enterprise-wide application/system problems.
- Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
- Works within a JIRA ticketing environment.
- Duties include examining customer problems and implementing appropriate corrective action to initiate a repair or return.
- Analyze recurring problems, annotating, and initiates solutions for preventing reoccurrence.
- Work with systems and network engineers in implementing enterprise wide systems and technologies.
- Ability to install and troubleshoot workstations, thin clients, applications, printers/scanners, phones, and various other IT equipment.
- Opportunities to work within both Windows and Linux environments.