Systems Administrator (Personal/Mobile IT Devices) with Security Clearance

Location: Springfield, VA Security Clearance Required: Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly is required upon application for initial consideration This position is not open for any clearance upgrades or sponsorship. Certification Required: DoD 8140 - CompTIA Security+ certification At Bcore, our strength comes from how we deliver impact to the mission. Whether it's architecting critical IT solutions, producing actionable intelligence, or developing cutting edge technology, we succeed because of the expertise, collaboration, and agility of our teams. Our Mission Services division combines enterprise IT, cloud solutions, DevSecOps, systems engineering, software development, and operational support. Our goal is not to simply support efforts, but to ignite a technology revolution, bridging the growing technology gap between the Government and commercial space. Do you want to join a team that is building tailored technical solutions to modernize our government's mission and our client's business? Do you have a desire to change how people work? Are you interested in helping to protect our nation's cyber interests? Join our growing team supporting the NGA customer missions as a Systems Administrator (Personal/Mobile IT Devices). Responsibilities What you get to do every day: As a Mobile/Personal IT Devices (PITD) System Administrator within our User Facing and Data Center Services (UDS) mission, you'll play a vital role in providing NCE with the design, engineering, implementation, operations, sustainment, and disposal of essential user-facing and data center IT services. You'll be at the forefront of providing multiple mobile solutions for Continuity of Operations, Crisis Support, First Response, and Technical Support, enabling real-time communications and collaboration for personnel both CONUS and OCONUS.
Mobile/PITD System Administrators are essential to our program, providing mobile solutions that enable real-time communication and collaboration for local and deployed personnel, supporting Continuity of Operations, Crisis Response, First Response, and Technical Support efforts.
Provide Tier 1/Tier 2 support of the operations and sustainment of all NCE mobile/personal IT devices/accessories to include the total life cycle management and other activities as assigned Operations & Sustainment Asset Management & Inventory Issuance & Return-to-inventory Recapitalization efforts & activities Vendor interaction & interfacing Mobile/Personal IT Devices includes but not limited to: Laptops Tablets iPads Mobile Thin Clients Smartphones Flip Phones Mobile Hot Spots Secure Wireless RSA Tokens Operations and Sustainment: Provide exceptional customer service to individuals visiting the PITED store, including greeting customers, answering phones and assessing their needs. Assist with all functions within the PITD store in compliance with policies and procedures. Demonstrates effective handling of patient situations, including upset/dissatisfied customers, and works with other teams as needed to efficiently and effectively resolve customer needs. Processing hardware requests and completing administrative work for asset accountability. Configuring smartphones with unclassified email and other mission essential applications. Software and Hardware Support: Image laptops and install specialized software as requested, adhering to standardized configurations. Provision RSA tokens to new NCE employees and contractors, ensuring secure access to systems. Provide technical support to users, resolving hardware and software issues efficiently and effectively. Mobile Device Management (MDM): Configure smartphones with unclassified email and other mission-essential applications, adhering to security protocols. Monitor the Mobile Device Management (MDM) system for compliance, proactively identifying and resolving issues. Manage and track the AT&T account, ensuring correct features are enabled, controlling excessive charges and unauthorized connections. Asset Management and Accountability: Process hardware requests, ensuring timely fulfillment and accurate documentation. Maintain meticulous inventory control, tracking IT assets throughout their lifecycle. Perform administrative tasks related to asset accountability, ensuring compliance with NCE policies. Support the life cycle management of all NCE PITD Assets, including sustainment, end-of-life (EOL) activities, and recapitalization activities. Records Management: Maintain accurate and organized records related to IT assets, user accounts, and security protocols. Qualifications Security Clearance Required : Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly is required upon application for initial consideration This position is not open for any clearance upgrades or sponsorship. Certification Required: DoD 8140 - CompTIA Security+ certification Education/Experience: Requires Bachelor's Degree in Computer Programming, Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience 2+ years of experience Required Skills: Solid understanding of Windows operating system administration, including user account management, software installation and configuration, and troubleshooting common issues. Proficient in using and supporting Microsoft Office applications (Word, Excel, PowerPoint, Outlook), including troubleshooting common problems and providing end-user assistance. Ability to quickly and effectively analyze and resolve technical issues under pressure, ensuring minimal disruption to operations. Meticulous and thorough in all tasks, ensuring accuracy and minimizing errors to maintain high-quality results. Excellent ability to translate complex technical concepts into easily understandable terms for non-technical users, fostering clear communication and user empowerment. Highly organized and efficient in managing time and prioritizing tasks to consistently meet deadlines and achieve optimal productivity. Deliver exceptional customer service through clear, concise, and empathetic communication, building strong relationships and ensuring customer satisfaction. Professional, energetic and positive attitude. Excellent written and verbal/interpersonal communications skills What is ideal? Experience in technical operations at DOD agencies, particularly NGA and DIA What you can expect from us Recognizing great achievements do not go unnoticed by teKnoluxion through service anniversaries, spot awards, and employee referral bonuses You'll join a growing organization of passionate, top-shelf, IT engineering professionals with extensive experience in actively developing the technology revolution in the Intelligence community Highlights of our benefits include Health/Dental/Vision, 401(k) match and potential Profit Sharing, Universal Leave, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more. Compensation is unique to each candidate and compensation packages are based on education, experience, and other requirements. BCore is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.