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Expertise and Functions: - Provide Tier 2/3 resolution for break-fix issues and hardware/software conflicts
- Provide tailored support for unique mission equipment at multiple locations
- Support installs and configuration of Windows servers, storage platforms and workstations
- Support the testing and installation of system patches, the completion of customer request impact assessments, and the execution of IT project planning and design activities to determine future requirements of customer hardware and software
- Participate in IT project teams, devise technical solutions to complicated issues and projects, and support systems sustainment
- Maintain smooth operation of multi-user computer systems, including coordination with network administrators
- Interact with users and evaluate vendor products
- Make recommendations to purchase hardware and software, coordinates installation and provide backup recovery
- Develop and monitor policies and standards for allocation related to the use of computing resources
- Perform ancillary duties that may include setting up administrator and service accounts, maintaining system documentation, tuning system performance, installing system wide software and allocating mass storage space
- Other duties as assigned
Education/Training: - High School diploma or equivalent required
- Associate's Degree in management or technical/scientific discipline desired
Experience: - 3+ years of professional experience in business systems, operating systems, servers and/or experience in light programming, project management of small initiatives, and troubleshooting
- A demonstrable understanding of Microsoft Windows 10 Operating Systems
- Experience in business systems, operating systems, servers and/or experience in light programming, project management of small initiatives, and troubleshooting
- A demonstrable understanding of Active Directory, Group Policies, TCP/IP, DHCP, and DNS
- Must have experience performing remote administration
- Must have an understanding of DISA STIGs & RMF
Preferred Experience: - Experience with audio visual systems
- Experience with Virtual Desktop Environment Support
- Experience with storage appliances configuration
- Experience using the Remedy software action request system
- Experience with Systems Center Configuration Manager (SCCM)
- Experience with DoD and DISA Information Assurance programs
- Knowledge of Missile Defense, DoD communications systems and MDIOC operations
- The following certifications are preferred: A+, Network+, MCSA: Windows 10
Requirements Security: - Must be a US citizen
- Candidate must be in possession of a Secret Security Clearance or higher
Physical Requirements: - Able to occasionally reach with hands and arms
- Prolonged periods of computer screen use, while sitting or standing at a desk
- Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.)
- Able to safely lift and carry 35 pounds or more at a time
Benefits - Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
Date Posted: 23 April 2025
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