Systems Administrator III

Job Description
Systems Administrator 3 PD:

Under the general supervision of the IT Solutions Center (ITSC) Supervisor this position is

responsible for assisting Infrastructure Team Lead with the technical and business

analysis for infrastructure services utilized by ETF including network and server

hardware, software, and services. This responsibility includes working with BITS

managers and other team leaders in ETF and DET to provide consistent, coordinated

services, and ensuring high quality services for all functions provided by the

infrastructure team.

This position supports the coordination of service provisioning and infrastructure

hosting from DET, working under the guidance of the Infrastructure Team Lead to

ensure ETF adheres to infrastructure best practices and procedures. Responsibilities

include security consultation and administration, ensuring compliance with security

policies and best practices, identifying and mitigating risks, and implementing security

measures to protect infrastructure services. Additionally, the role involves technical

troubleshooting to resolve system issues, collaborating with project and business teams

across the agency, and aligning business needs with IT systems, technical solutions,

upgrades, and infrastructure changes.

This position delivers customer service and consulting support across a wide range of

technical services, actively participating in projects from inception to completion. The

incumbent will assist in recommending configurations for hybrid-cloud hosted

virtualized servers, security content filters, and network systems. Responsibilities also

include managing and configuring ManageEngine Endpoint Central design and

coordination for application deployment, Windows desktop gold images, desktop

applications, and the Office 365 Suite of productivity tools. Success in this role requires

an enterprise-wide perspective and collaboration with DET, infrastructure providers,

SaaS vendors, ETF technical staff, BITS management, and business stakeholders on

technical design and business challenges.

1. Knowledge managing and supporting IAM and Directory services in a hybrid-

could environment. Products and services such as: Microsoft Entra-ID, Microsoft

Active Directory, OKTA, Kerberos, LDAP, DFS, Certificate Services, Replication and

Synchronization of LDAP directories. (8 years)

2. Knowledge of Group Policy, Endpoint Security, Virtual Server Snapshots, Trust

relationships, Active Directory sites and services. (8 years)

3. Experience in security and vulnerability management, utilizing advanced

knowledge of hybrid-cloud security measures to mitigate risks effectively. (5

Years)

4. Experience in desktop image creation, maintenance, and software packaging and

deployment using ManageEngine Endpoint Central. (5 years)

5. Proficient in automation scripting to enhance productivity and efficiency in

hybrid-cloud Windows and O365 environments. Expertise in PowerShell and

Graph API, with additional experience in Python and Bash a plus.

Top Required Skills & Years of Experience:

1. Knowledge managing and supporting IAM and Directory services in a hybrid-could environment. Products and services such as: Microsoft Entra-ID, Microsoft Active Directory, OKTA, Kerberos, LDAP, DFS, Certificate Services, Replication and Synchronization of LDAP directories. (8 years)

2. Knowledge of Group Policy, Endpoint Security, Virtual Server Snapshots, Trust relationships, Active Directory sites and services. (8 years)

3. Experience in security and vulnerability management, utilizing advanced knowledge of hybrid-cloud security measures to mitigate risks effectively. (5 years)

4. Experience in desktop image creation, maintenance, and software packaging and deployment using ManageEngine Endpoint Central. (5 years)

Nice to Have:

1. Proficient in automation scripting to enhance productivity and efficiency in hybrid-cloud Windows and O365 environments. Expertise in PowerShell and Graph API, with additional experience in Python and Bash.

Project details: This position is responsible for assisting Infrastructure Team Lead with the technical and business analysis for infrastructure services utilized by ETF including network and server hardware, software, and services. This position supports the coordination of service provisioning and infrastructure hosting from DET, working under the guidance of the Infrastructure Team Lead to ensure ETF adheres to infrastructure best practices and procedures.