System Support Specialist I

Salary: See Position Description
Location : Mobile County, AL
Job Type: 00-Full-time/Part-time/Temp/Seasonal/Supernumerary
Job Number:
Department: Mobile Civil Service
Opening Date: 09/20/2023
Closing Date: Continuous

General Information

This is advanced technical work in system management, system support and in maintaining system performance.

Jurisdiction Yearly SalaryMobile County $63,100 - $100,876
City of Prichard$32,352 - $50,184
City of Saraland $53,085 - $84,865
Mobile Area Water & Sewer System $54,412 - $86,986
Mobile County Health Department$53,085 - $84,865
Mobile Housing Authority $55,772 - $889,161
Amended 1/5/2024
Amended 10/07/2024
Requirements

Minimum Qualification Requirements

Attainment of a minimum of a bachelor's degree from a recognized college or university in computer science or a closely related field and a minimum of three years experience performing operating system maintenance and support and troubleshooting end user operating system hardware and software; or a combination of education and experience equivalent to these requirements.
Description

For details, please see the
Important Information
All applications must be submitted online through the Mobile Civil Service Job Opportunities page. As you create a JobOpps account, you will be asked for Notification Preferences (email or paper). Paper notification is not available; therefore, "email" should be selected. All notifications will be sent by email only. Only one application will be accepted per applicant per job posting. Accuracy and truthfulness are of primary importance for Civil Service System employment, and all applications are reviewed with this in mind. Resumes will not be accepted in place of completing the education and experience sections of the application.

If needed, computers are available in our office at 1809 Government Street, Mobile, AL.

Our office hours are 8:00 am to 5:00 pm Monday - Friday, except for major holidays.

A person with a disability may request accommodation by contacting the Mobile Civil Service at .

Adam Bourne, Civil Service Director
The agencies we serve are equal-opportunity employers
The Mobile County Personnel Board promotes and encourages progressive personnel policies in all of its jurisdictions. Among the benefits enjoyed by local full-time merit system employees as a result of these policies are:

• 10 days annual vacation with accumulation to 35 days (The number of days earned increases based on years in the merit system, with a maximum of 25 days per year for 25 or more years of service)
• 10 days paid annual sick leave with no limit on accumulation
• 12 paid holidays each year (some jurisdictions may vary)
• Group medical plan (most jurisdictions)
• Paid life insurance (in some jurisdictions)
• Retirement plans
• Employee Credit Union
• Promotion by competitive exam
• Periodic review and adjustment of salary rates to be competitive with local employees and to provide cost of living increases
• Opportunities for continuing education and self-development through formalized academic and in-service training programs

01

Are you currently an employee of a Mobile County Merit System organization, including any of the following job types:Appointed, contract, provisional, full-time, part-time, temporary, seasonal, or supernumerary

• Yes
• No

02

Use the dropdown menu below to select the option that most closely represents the highest level of education that you have completed.

• High School or GED
• 1 year of college
• 2 years of college
• Associate Degree
• 3 years of college
• 4 years of college
• Bachelor's degree
• Bachelor's degree and postgraduate coursework toward a Master's Degree
• Bachelor's degree and professional certification (Certified Public Accountant, Engineer)
• Master's degree
• Master's degree with additional coursework toward a Doctoral degree
• Juris Doctor
• Doctoral degree

03

Use the dropdown menu below to select the option that most closely represents the amount of experience you have performing operating system maintenance and support and troubleshooting end-user operating system hardware and software.

• None
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years
• 10 years
• 11 years
• 12 or more years

04

Use the dropdown menu below to select the option that most closely represents the amount of experience you have monitoring computer systems and providing support for Help Desk resolutions.

• None
• 6 months
• 1 year
• 1 year and 6 months
• 2 years
• 2 years and 6 months
• 3 years
• 3 years and 6 months
• 4 years
• 4 years and 6 months
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years
• 10 years
• 11 years
• 12 years or more

05

Use the dropdown menu below to select the option that most closely represents the amount of experience you have diagnosing system problems and developing solutions to address and resolve such problems to maintain optimal performance.

• None
• 6 months
• 1 year
• 1 year and 6 months
• 2 years
• 2 years and 6 months
• 3 years
• 3 years and 6 months
• 4 years
• 4 years and 6 months
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years
• 10 years
• 11 years
• 12 years or more

06

Discuss your experience working with different software packages, and providing technical support for software products. List the programs in which you have worked and your level of proficiency. If you have no experience in this area, enter "None" in the blank space below.
07

Use the dropdown menu below to select the option that most closely represents your status as a veteran of the United States Armed Forces.To be considered a disabled veteran, one must have 10% or more disability percentage, according to the U.S. Veterans Administration.

• I am not a veteran.
• I am not an honorably discharged veteran.
• I am an honorably discharged veteran.
• I am an honorably discharged disabled veteran.
• I am the spouse of an honorably discharged disabled veteran.
• I am the widow or widower of a deceased veteran.

08

Please provide details regarding your/your spouse's Veteran's status.In your response, please include department, component, and branch, MOS, dates of service/deployment, years of active and/or inactive service, and character of service.If neither you nor your spouse is/was a veteran, enter "None" in the blank space below.
09

Have you been convicted of a Felony within the last 5 years?

• Yes
• No

Required Question