Responsibilities: As a Systems/Network Administrator, you'll provide support by responding to issues involving the installation, maintenance and support of Windows servers, server applications, printers, hardware, LAN/WAN, and other computer peripherals and company devices.
- Provide outstanding customer service while responding to user calls, emails and helpdesk tickets
- Resolve technical issues with equipment including desktops, servers, printers and OS
- Configure and install desktops, laptops, servers and printers
- Windows systems administration including GPO configurations, Active Directory, DNS, DHCP, IIS, and file server experience
- Assist with network hardware (physical & virtual using VMWare), software and operating systems
- Linux, M365, SCCM and Oracle database administration experience
- Maintain documentation for implementations, maintenance, upgrades and inventory
- Maintain a high level of security, including up-to-date security software releases including TLS/SSL certificate management
- Ensure backups performed, monitored and maintained for all servers and company devices with experience in VEEAM and Netbackup
- Demonstrated experience with PowerShell scripting
- Represent NWA in a professional manner and provide outstanding customer support
Who you are - Educated. Bachelor's degree or equivalent experience; MCSE certification preferred
- Experienced. 7-10 years of experience as a systems administrator or similar position
- Knowledgeable. Troubleshooting (hardware/software/networks), Windows desktop/server administration, O365, VMWare & Active Directory
- Team Player. Work independently and as a productive and contributing member of a team
- Meticulous. Strong attention to detail with ability to quickly assess and analyze problems
- Service Minded. You deliver customer support like you expect to receive it: with excellence