Job Description:
Our client, one of the largest generation and transmission cooperatives in the nation, and the the power supplier for most of the state's member cooperatives, is seeking a Systems Engineer who will Develop and Support Microsoft O365 SharePoint, B2B, PowerBI, Power Automate and other applications, servers and datacenter operations to automate and streamline business and IT processes. Acts as escalation point for endpoint support.
Job Responsibilities:
- Develops and Supports Microsoft O365 SharePoint, B2B, PowerBI, Power Automate and other applications, servers and datacenter operations to automate and streamline business and IT processes.
- Acts as the team lead for Microsoft O365 automation and management.
- Completes systems administration and maintenance within recognized best practices.
- Maintains servers, operating systems, storage, data backups, IT management systems and other related equipment or software.
- Configures computing platforms including Windows 11 and Office 365 using Microsoft Intune. Provides on-call support in a rotating schedule.
- Provides monitoring and support for datacenter systems and applications.
- Provides support to the ServiceDesk for customer support services, including the use of ticketing, change management and other key customer support measures and metrics.
- Follows the established procedures for change control, root cause analysis, issue resolution, service ticket creation, assignment resolution and closure.
- Perform other duties as assigned or requested.
Work Experience:
- A minimum of five (5) years of experience in datacenter operations, troubleshooting, and implementations required.
- Virtualization, storage and operating system experience is required.
- Experience with Microsoft Intune application management and deployment, Office 365 and Azure Active Directory preferred.
- Extensive knowledge of Microsoft O365 development, automation and management.
- Knowledge of Azure, datacenter hardware, desktop and server operating systems, applications and operations.
- Sound knowledge of documentation processes, operational procedures, project planning and quality assurance techniques.
Other abilities and Skills:
- An aptitude for communications and the ability to build and maintain effective relationships (internally and externally) is a must.
- Position should be a self-starter who is well organized and a team player, have excellent presentation and communications skills and be able to multi-task and work under established deadlines.
- Should be able to learn new technologies and apply knowledge to build repeatable processes.
Relationships and Contacts: Must be able to maintain internal relationships necessary to achieve the purpose of the position and the desired results. Work cooperatively with staff members of other divisions and key partners to resolve mutual operational problems and meet corporate policies, procedures and goals. May interact with vendors, consultants and contractors as necessary to accomplish assigned objectives.