Job Title: System Engineer
Technology: M365, Entra ID, Hyper-V, Cisco Meraki/Catalyst, SonicWall Firewall
Location: Hybrid, Miami, FL
Job Type: Direct Hire
Are you a problem-solver with a passion for IT? Do you enjoy troubleshooting technical challenges, optimizing networks, and delivering outstanding support? If so, we're looking for you.
As a System Engineer, you'll play a crucial role in maintaining and improving IT infrastructure for our clients. This position goes beyond traditional IT support-it's about taking initiative, finding solutions, and making a real impact. From managing Level 1 & 2 tickets to enhancing security and cloud environments, you'll be instrumental in keeping businesses running efficiently.
Key Responsibilities:
- Technical Troubleshooting & Support: Handle Level 1-3 technical issues, proactively identify potential problems, and manage Microsoft 365 user accounts and licensing.
- Systems Administration & Virtualization: Maintain Windows Server environments, manage virtualization platforms (Hyper-V preferred, VMware also acceptable), and oversee storage and VM installations.
- Cloud & Security Management: Administer Azure AD/Entra, configure firewalls (SonicWall preferred, but others welcome), and manage site-to-site VPNs.
- Network Engineering & Infrastructure: Configure and optimize Cisco switches (Meraki & Catalyst), monitor network security, and troubleshoot VLANs, routing, and TCP/IP configurations.
- Backup & Disaster Recovery: Implement and test backup solutions while maintaining thorough documentation of systems and troubleshooting procedures.
What We're Looking For:
- A proactive problem-solver who anticipates issues and takes initiative.
- A passion for technology, staying ahead of industry trends and best practices.
- Strong communication skills, with the ability to translate technical details into clear insights for clients and team members.
- The ability to work well in fast-paced environments and collaborate with a skilled team.
Qualifications & Experience:
- 3+ years of experience in IT support, systems administration, and network engineering.
- Previous experience in a Managed Service Provider (MSP) or similar IT support environment.
- Preferred certifications: CompTIA Network+, CCNA, MCSA, or equivalent.
- Strong knowledge of Windows Server, Active Directory, and Azure AD/Entra.
- Experience with firewall management, VPN configurations, and network security.
- Familiarity with virtualization (Hyper-V preferred, VMware acceptable).
- Proficiency in troubleshooting networking issues across Cisco switches, firewalls, and VPNs.
Why Join Us?
- Growth Opportunities: Expand your expertise in cloud, cybersecurity, and advanced IT solutions.
- Collaborative Culture: Work with a team of passionate professionals in a supportive environment.
- Meaningful Impact: Solve critical IT challenges and contribute to business success.