Job Description Job Description
Prime Care Technologies, a Managed Service Provider (MSP) in the post-acute healthcare space, is currently recruiting for an Active Directory guru to join our System Engineering team. As a member of our primeCLOUD System Engineering team, you will become an integral part of providing nursing facilities with hosting services they can count on. primeCLOUD = IT Just Works.
Position Summary : This position is responsible for designing and developing solutions to complex system administration issues, network concerns, and systems management and integration functions related to the Company's Active Directory systems environment.
Essential Duties and Responsibilities: - Produce enterprise-level designs for Active Directory and Windows File Services for global initiatives following those through to implementation via collaboration with project and support teams.
- Install, configure, and maintain Active Directory and third-party software utilities for hardware systems within company operational guidelines.
- Perform root cause analysis for service interruption recovery.
- Ensure timely & effective resolution of customer requests and project tasks
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.
- Serve as escalation point for domain support and troubleshooting, provide guidance and direction in resolution of escalated issues and/or complex production, application or system problems.
- Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.
- Identify opportunities to innovate, extend and enhance service delivery everywhere possible.
- Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.
- Provide training as required
- Manage customer satisfaction through effectively communicating and managing customer expectations
- Stay abreast of the latest technology trends
- Other duties as assigned
Minimum Qualifications (Education, Experience, Skills and abilities) - Bachelor's Degree in computer science, information technology, or related field
- Prefer 5 years of experience performing network engineering and systems administration in a large enterprise environment including a minimum of 5 years of managing Active Directory.
- Experience with Azure Active Directory, Active Directory, and Identity Governance
- Experience with Azure Active Directory (Azure Policy), Service Principals, Managed Identities, and Cloud Infrastructure Access Management using Least Privileges and Just in Time Access
- Previous experience managing network operating systems, troubleshooting hardware and software issues.
- Strong knowledge of computer hardware and network operating systems and expertise troubleshooting hardware and software issues in a variety of software environments.
- Experience should include 5 years with Microsoft Server OS, Microsoft Client OS, MS Office Suite, MS365, MS SQL Server, and MS Exchange.
- Exceptional customer service skills with expertise in troubleshooting, diagnosing and solving complex computer related problems
- Relevant and demonstrable technical support experience in a software environment
- Self-directed, able to prioritize and effectively handle multiple projects at a time under high-pressure and challenging situations.
- Excellent organizational, time management, written and verbal communication skills.
The ability to work quickly and accurately in a shared community environment.
Technical Certifications MCSE (Server 2012, 2016, 2019), Azure Cloud (AZ-104, AZ-305)
Prime Care Technologies offers a full line of benefits, including health, dental, vision, life, and disability insurance, paid time off and a company-sponsored 401(k).