System and Network Supervisor

Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Position Summary:

The System and Network Supervisor plays a dual role: leading the internal IT operations and team while remaining actively involved in hands-on technical execution. This role is responsible for supervising all aspects of IT infrastructure-including servers, networking, endpoints, Office 365, and virtualization environments-while also overseeing vendor relationships, software licensing, and tool administration across the company.

This position includes managing a remote IT team, including an SAP specialist (no SAP expertise required), and ensuring seamless support for both internal and external customers. The Supervisor will act as a bridge between leadership, technical teams, and stakeholders to ensure high service quality and operational efficiency.

Responsibilities: Team and Operations Management

Supervise and coach a geographically distributed IT team, including desktop support, infrastructure specialists, and an SAP specialist.

Conduct 1:1s, set priorities, ensure accountability, and support career development within the IT team.

Coordinate and oversee onboarding/offboarding processes, ensuring timely provisioning/deprovisioning of hardware, software, and system access.

Ensure strong internal customer service and adherence to security protocols.

Maintain documentation and procedures for internal IT operations.

Technical Hands-On Responsibilities

Provide direct technical support for internal infrastructure systems, networks, desktops, Google and Office 365 administration.

Administer Active Directory, Azure AD, Group Policy, and network file shares.

Support and maintain virtualization environments (e.g., VMware), and monitor data center/server performance.

Manage endpoint configurations, including desktops, laptops, mobile devices, and their accessories. Lead troubleshooting and root cause analysis for incidents and service issues.

Tooling, Licensing, and Asset Oversight

Administer and maintain company-wide IT tools, platforms, and software licensing compliance.

Manage RMM/PSA tools and asset tracking systems to ensure visibility and control of IT resources. Partner with procurement and finance to maintain licensing inventories and renewal schedules.

Collaboration & Communication

Act as the primary point of contact for IT operations and infrastructure inquiries from internal stakeholders.

Coordinate with vendors, contractors, and third-party providers as needed.

Support research and evaluation of emerging technologies to improve system reliability and performance.

Position Requirements

Technical skills

6 years minimum relevant IT work experience, including at least 2 years in a supervisory role.

Familiarity with CRM/ticketing tools (Zendesk or preferred);

Hands-on experience with Microsoft Office 365 and its included applications and productivity tools (including MS Teams, Sharepoint, etc.), Windows environments, Active Directory, Group Policies, etc.

Working knowledge of Google Office Products, including email.

The ability to create succinct and accurate documents, incorporating text and technical design diagrams.

ITIL certification is preferred but not required.

Experience with RMM and PSA tools to rollout and manage software and PC's.

Knowledge of local area network administration, backup policies, IT security and infra best practices

Relevant certifications a plus (A+, MCSA, MCSE, RingCentral, Datto, NinjaRMM etc.)

Personal qualifications

Able to work on multiple projects/tasks at once and operate in a dynamic, fast-paced, team-oriented environment under pressure and possess organization skills to balance and prioritize work

Employ ingenuity and flexibility to come up with solutions to technical challenges

Experience working in a team-oriented, collaborative environment

Hands on working leader

Work Requirements

Availability for after-hours support as needed.

Reliable transportation for travel to Deerfield Beach and Boca Raton offices. Physical requirements: sitting for extended periods, using keyboard/mouse, and lifting IT equipment.

Management reserves the right to change the duties and responsibilities set forth herein at any time. This position outlines the basic tasks and requirements for the position noted. It is not a comprehensive listing of all Job duties a candidate may experience. EOE.