This is an Application Support Focused Short-Term W2 Hourly Contract Position for a Special Project
Details:
- Contract Length: 2-4 Months Long
- Work Location: Richmond, TX 77469
- Hours are Mon-Fri 40-hour weeks (8am - 5pm CST)
- Hybrid Work Schedule: Onsite 2-3x a week will be required (Rotating Fridays).
Overview:
- We're looking for a tech-savvy, solutions-oriented Systems Administrator with a strong background in software application support (not networking or hardware).
- This role is all about adaptability, problem-solving, and working across a variety of enterprise-level platforms to ensure smooth operations and issue resolution.
Key Responsibilities:
- Provide hands-on support for multiple enterprise software applications (e.g., ServiceNow, OnBase, Lawson, Workday, QuickBase, Tyler Technologies' Enterprise Justice, Everbridge).
- Configure, deploy, and maintain business-critical applications, including coordinating updates and integrations with third-party vendors.
- Serve as a point of contact for vendors under maintenance agreements-communicating technical issues and tracking resolutions.
- Analyze system performance logs, identify root causes of issues, and offer clear solutions.
- Quickly learn and adapt to new systems with minimal guidance.
- Support end users (tiers 2 and 3), helping them troubleshoot and resolve application-related issues.
- Create and maintain knowledge base documentation for internal use.
- Collaborate with IT teams, business users, and external partners to ensure seamless system operations and application support.
- Recommend system improvements, enforce policies, and support disaster recovery and security standards.
What We're Looking For:
- A strong generalist who enjoys juggling multiple applications-not a specialist in just one tool.
- Someone with a systems analyst mindset: analytical, detail-oriented, and solutions-driven.
- A strong communicator who can relay technical issues clearly to both vendors and internal stakeholders.
- A quick learner with the flexibility to dive into unfamiliar systems and platforms with ease.
Required Experience (one or more of the following):
- ServiceNow (especially with multiple modules)
- OnBase
- Lawson
- Workday
- QuickBase or similar low-code platforms (e.g., Microsoft Dynamics 365)
- Tyler Technologies Enterprise Justice
- Everbridge
Minimum Required Education & Experience:
- Bachelor's degree in Computer Science, Information Systems, or a related field and 5+ years of relevant experience
- OR High School/GED and 10+ years of relevant experience
Required Skills:
- Deep knowledge of application configuration, integration, and administration.
- Strong documentation, communication, and interpersonal skills.
- Ability to work independently and across departments and vendor teams.
- Bonus Points For: Certifications or hands-on experience with any of the preferred platforms listed above.