Systems Application Analyst - Senior
Location: Farmington Hills, MI (Great Lakes Campus) - Onsite Monday-Thursday, Remote on Fridays
Duration: Contract (with potential for future FTE conversion)
Work Schedule: Monday - Friday, 8 AM to 5 PM EST
Pay Rate: $50 per hour w2.
Evenings/Weekends: Required on an as-needed basis for testing or incident response events
About the Role
We are seeking a Senior Systems Application Analyst to support mission-critical applications within the Enterprise Payments Group and Treasury Management. This role demands a seasoned testing professional with sharp analytical thinking, exceptional communication skills, and the drive to become a subject matter expert (SME) on new platforms and applications. This is a highly visible role interfacing with cross-functional teams and executive leadership, requiring proactive ownership of application testing and production support efforts.
Top Qualifications
Deep UAT and QA Testing Expertise: Proven ability to create and execute detailed test plans and scripts, and perform proactive health validation for applications.
Exceptional Communication Skills: Comfortable interfacing across teams and presenting clear updates to leadership during testing phases and outage scenarios.
Fast Learner with SME Potential: Demonstrated aptitude for quickly mastering new technologies and applications; desire to become a go-to expert on new products.
Responsibilities
Lead and support QA and UAT efforts across both agile and waterfall projects.
Collaborate with technology and business teams to plan, coordinate, and execute testing and validation activities.
Represent the client voice in defining intuitive and user-friendly application requirements.
Manage incident response and coordinate communications during production outages.
Deliver clear and actionable updates on customer impact and resolution progress during incident events.
Become a SME for assigned applications and provide ongoing support for production environments.
Work independently, think critically, and go beyond "order taking" to solve complex problems.
Key Competencies
Strong problem-solving and analytical thinking
Highly organized with strong multitasking skills
Focus on customer impact and continuous improvement
Effective communicator across all levels of the organization
Business acumen and agility to adapt in a fast-paced environment
Required Experience & Skills
Bachelor's degree from an accredited institution
7+ years of relevant application support/testing experience
5+ years of incident resolution/problem determination experience
Proficiency in Microsoft Office, SharePoint, and Access
Experience acting as a liaison between Business and IT
Expertise in QA, UAT, and validating system changes for enterprise applications