System Analyst

Role: System Analyst

Duration: Full Time

Location: Edison, NJ / NYC, NY - Work from office 3+ days per week minimum, remote 2 days

Primary Responsibilities Will Include

• Support the implementation of new and existing products and systems

• Monitoring and action Incidents and Service requests ensuring end user satisfaction

• Monitor and improve data integrity.

• Work with project stakeholders to validate their requirements

• Provide ongoing change control, maintenance, and end-user support for SaaS applications.

• Implement future system functionality and oversee system release updates and user acceptance testing as well as incident resolution and system outage support.

• Interact with all levels of the organization across multiple time zones.

• Develops and provides training for employees and managers to enhance user adoption.

• Participate on global teams evaluating processes and making suggestions for process and system improvements

• Develop communication, training materials, and testing and implementation plans for projects, systems, processes, and/or product lines.

• Create and maintain IT procedures, guidelines, and reports to support the organization

Qualifications and Skills

• Bachelor's degree in Business Administration, Finance, Computer Science, Information Technology, or related field

• 4+ years administering SaaS applications

• Experience in supporting Microsoft 365, including Azure AD, Exchange Online, and Teams

• Demonstrated organizational, analytical, and interpersonal skills.

• Strong understanding of integration points of assigned business/systems and processes.

• Ability to communicate highly complex technical information clearly and articulately for all levels and audiences.

• Ability to adapt to a rapidly changing environment.

• Achieving stated objectives within the designated time frame

• Ability to effectively prioritize and execute tasks in a high-pressure environment.

• Providing analytical skill/content knowledge to contribute to team effort

• Ability to explore alternative approaches to tasks, existing processes, and other objectives

• Excellent oral and written communication skills Preferred

• Exposure to Private Equity a plus

• Experience with SQL.

• Experience using Agile methodology