Description
Whether it is our cutting-edge technology solutions, collaborative team environment, or commitment to our communities at WIN Technology, Connections Matter.
What connections matter to you? Here at WIN Technology, we connect the Midwest to the globe, communities to life-enhancing services, and our employees and clients to the things that matter to them most. As the only Midwest IT Services provider backed by a wholly owned fiber network, we are growing fast and continuously invest in innovative new offerings and improved services that will help our clients stay ahead of the curve. Every day is filled with opportunities to create solutions and provide meaningful business value for our clients across multiple industries including healthcare, finance, manufacturing, and more.
Our culture is fueled by twenty-nine "WIN Ways" that connect us to each other with a set of values and practices that we live each day. We enjoy challenges, solving problems, working hard, and having fun. Because we want everyone to feel connected to our culture and have the opportunity to work remotely, we offer a well-balanced hybrid approach to togetherness. We encourage our employees to pursue personal and career growth through development programs including leadership training, educational reimbursement, and certifications. While we are highly team oriented, we also recognize and celebrate individual contributions. We embrace a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow. By connecting to our communities through volunteering and outreach, we proudly contribute to a wide variety of organizations including Special Olympics, Girls Who Code, United Way, and Feed My People. All employees receive 16 hours of volunteer time off each year, allowing them to give back to the organizations and causes that matter to them most.
WIN Technology - Connections Matter.
Requirements
Position Summary:
Joining the WIN team as a Systems Analyst I is an integral role within the Internal IT Department, and as such, all ideas, input, and constructive recommendations will be highly valued. Our team model is designed to optimize flexibility, creativity, and productivity. This position requires a highly motivated team player who enjoys learning and being part of a forward thinking and customer service-oriented culture. You will assist in managing and maintaining endpoints for our internal company.
Primary Responsibilities:
• Provide excellent customer service
• Support enterprise endpoints (computer, cell phone, and desk phone), including imaging, installation, auditing, diagnostics, configuration, ordering, and troubleshooting
• Communicate technical information and instructions to customers
• Create, maintain, and execute on documentation, SOPs and standards to improve support and efficiency offered to customers
• Use ticketing system to promptly respond to customer requests, as well as document issues and progress
• Research, test, and troubleshoot operating systems, applications installations, updates, and upgrades
• Research, test, and troubleshoot 3rd party application installations, updates, and upgrades
• Order, install, and troubleshoot peripheral devices
• Perform IT orientation and onboarding training for new employees
• Follow change management procedures
• Provide and participate in ongoing cross-training to team members
• Maintain inventory of licensing and equipment
• Support and troubleshoot customer issues with Microsoft Office, SharePoint, OneDrive, Exchange Online and other Microsoft 365 applications
• Work with vendors to provide advanced troubleshooting and administration of hardware, software, or cloud applications
• Basic management of Active Directory and Azure Active Directory environment
• Manage and maintain permissions on file and folder structures and internal applications
• Advocate for and maintain strong cyber security principles
• Support equipment, software, internal networks, and cloud applications
• Perform any additional job-related duties needed to help drive our vision, fulfill our mission, and provide our Members with industry leading customer service.
Technical Skills:
Preferred Technical Skills:
• Microsoft 365 Applications
• Technical troubleshooting ability
• Enterprise desktop/laptop support
• Understanding of networking, switching, routing and firewalls
• Active Directory administration concepts
• Understanding of cybersecurity concepts
Qualifications:
Possess an associate degree in related field or 2 years of related experience.
Date Posted: 19 May 2025
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