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In this role you will operate as the Specialized (US) Infrastructure Operations (SUSIO) - IT Site Operations Support Technician and provide system operations support for break/fix, installation, access control, information assurance and request fulfillment of IT services including Server, Storage and Backup. Position Responsibilities:
• Provides system administration and management for all Windows Servers and system test consoles (STCs) supporting the environment.
• Configure security policies and apply necessary security patches and system updates to maintain security compliance and continuous monitoring.
• Provides IT support to satisfy Government, Program Security and Security compliance requirements utilizing Enterprise services when applicable.
• Provide the software, hardware, and management of all Windows Servers within the Program Enterprise.
• Partner with other IT Infrastructure Teams to develop, manage, and integrate requirements for infrastructure services to meet business, program, site, and functional needs.
• Assist the IT Business Success Leader performing business planning, demand management, and prioritization for IT infrastructure services.
• Partner with other IT infrastructure teams to communicate plans and manage service escalations.
• Lead business impact assessment for production system outages.
• Lead end-to-end service delivery management for IT infrastructure services to ensure business requirements are met and consistent with Service Level Agreements.
• Partner closely with Program Management, Program Chief of Staff and the IT Business Success Leader to prioritize and schedule IT projects, initiatives and service requests. Basic Qualifications (Required Skills/Experience):
• Windows Active Directory Administration Skills
• Security Plus Certification
• Top Secret, SCI Tier 5 Active must have been active in the last 24 months to be considered active clearance Preferred Qualifications (Desired Skills/Experience):
• Working knowledge of Risk Management Framework and Continuous Monitoring Cycle
• CISSP
• Information Assurance Skills At Encode, we believe that our employees are our greatest asset, and we are committed to fostering a supportive and inclusive work environment. We offer a comprehensive benefits package that includes health insurance, retirement plans, and generous paid time off. Our flexible work arrangements and emphasis on work-life balance ensure that our employees can achieve their professional goals while maintaining a healthy personal life. Additionally, we provide opportunities for continuous learning and career advancement, including professional development programs and access to cutting-edge technologies.
As a cleared facility, we have a particular need for individuals with active Secret or Top Secret clearances. Your expertise and security clearance would be invaluable in supporting our mission-critical projects and ensuring the highest standards of security and compliance.
We would love to discuss how your experience and skills align with our needs and explore potential opportunities with Encode. If you are interested in learning more, please reply to this email with your updated resume and a convenient time for a brief conversation.
Thank you for considering this opportunity. We look forward to the possibility of working together and contributing to your professional journey.
Date Posted: 21 May 2025
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