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In this role you will operate as the Specialized (US) Infrastructure Operations (SUSIO) - IT Site Operations Support Technician and provide system operations support for break/fix, installation, access control, information assurance and request fulfillment of IT services including Server, Storage and Backup. Position Responsibilities:
• Provides system administration and management for all Windows Servers and system test consoles (STCs) supporting the environment.
• Configure security policies and apply necessary security patches and system updates to maintain security compliance and continuous monitoring.
• Provides IT support to satisfy Government, Program Security and Security compliance requirements utilizing Enterprise services when applicable.
• Provide the software, hardware, and management of all Windows Servers within the Program Enterprise.
• Partner with other IT Infrastructure Teams to develop, manage, and integrate requirements for infrastructure services to meet business, program, site, and functional needs.
• Assist the IT Business Success Leader performing business planning, demand management, and prioritization for IT infrastructure services.
• Partner with other IT infrastructure teams to communicate plans and manage service escalations.
• Lead business impact assessment for production system outages.
• Lead end-to-end service delivery management for IT infrastructure services to ensure business requirements are met and consistent with Service Level Agreements.
• Partner closely with Program Management, Program Chief of Staff and the IT Business Success Leader to prioritize and schedule IT projects, initiatives and service requests. Basic Qualifications (Required Skills/Experience):
• Windows Active Directory Administration Skills
• Security Plus Certification
• Top Secret, SCI Tier 5 Active must have been active in the last 24 months to be considered active clearance Preferred Qualifications (Desired Skills/Experience):
• Working knowledge of Risk Management Framework and Continuous Monitoring Cycle
• CISSP
• Information Assurance Skills
Date Posted: 10 May 2025
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