System Administrator

Country Intelligence Group is seeking a full-time System Administrator - Level 2 to provide technical expertise and troubleshooting support for IT systems in a dynamic and fast-paced environment. In this role, the candidate will be responsible for diagnosing and resolving hardware, software, and network issues, while providing detailed analysis and feedback to agency management and internal stakeholders on escalated tickets. The candidate will support dispatch system operations, ensuring reliability and responsiveness in resolving system and hardware-related problems. Additionally, the candidate will configure and manage Linux, UNIX, and Windows operating systems, performing installations, updates, and enhancements to optimize system performance and security. This role requires strong problem-solving skills, hands-on experience with multiple operating systems, and the ability to maintain system integrity through proactive troubleshooting and network configuration. The candidate will play a key role in ensuring system reliability, security, and operational efficiency across enterprise IT environments. Tasks Performed:
• Provide in-depth experience in trouble-shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Configure and manage LINUX, UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance Education, Experience, and Qualifications:
• Experience administering large software deployments on Linux/Unix systems
• Experience implementing, troubleshooting and maintaining IT systems
• Minimum High School Diploma/GED with at least 15 years of relevant experience
• Bachelor's Degree in Communication Engineering or Computer Engineering or Computer Science or Electrical Engineering or Information Systems with at least 10 years of relevant experience
• Experience providing Tier 1 (Help Desk) problem identification, diagnosis and resolution
• Experience with Container Technology, administering clustered storage solutions, Kubernetes orchestrated containers
• Experience with system configuration management software and change control
• Linux / Unix command-line
• Docker
• Kubernetes
• Ceph
• Ansible, Puppet Other Job Requirements:
• Minimum Active Top Secret/SCI security clearance with a Full Scope Polygraph
• U.S. Citizenship, and successful background check Job Location and Term:
• Full-time regular employment; On-site
• Location: Fort Meade, MD