System Administrator

Job Description:
As a System Administrator, you will provide Tier 1 and Tier 2 helpdesk support to local and field staff through hands-on, phone, and remote assistance. This role involves configuring and installing workstations, peripherals, and software while ensuring timely issue resolution and supporting departmental objectives.

Key Responsibilities:

• Provide Tier 1 and Tier 2 helpdesk support via hands-on, phone, and remote methods

• Configure and install desktop PCs, laptops, and tablets for end users

• Install approved peripheral devices including printers, MFDs, and agency-specific hardware

• Monitor and respond to user tickets through the agency helpdesk system

• Deliver basic user training on hardware usage and access to network resources

• Work independently and with teams to meet departmental and project deadlines

• Document technical issues and present remediation recommendations to leads and managers

• Maintain accurate records of installations, support incidents, and resolutions

• Ensure compliance with IT policies and best practices in all support activities

• Perform other duties as assigned

Required Skills, Experiences, Education, and Competencies:

• Two (2) or more years of experience with Microsoft Windows 11

• One (1) or more years of experience with Microsoft Windows Server 2019 / 2022

• One (1) or more years of experience managing Microsoft Active Directory

• One (1) or more years of experience with Microsoft Office 365

• One (1) or more years of experience with Microsoft Endpoint Configuration Manager (desired)

• Strong problem-solving and customer service skills

• Excellent verbal and written communication abilities

• Ability to work independently and in a team setting

• Capable of documenting technical issues clearly and effectively

The hourly range for roles of this nature are $30.00 to $40.00/hr. Rates are heavily dependent on skills, experience, location, and industry.

cyberThink is an Equal Opportunity Employer.