Location US-Ohio-Burton
Overview To be the point of contact for application, network, hardware, and software issues and enhancements at the site.
This position must be able to isolate, resolve, and follow-up with end-users within the current information
processing network.
Responsibilities- Responsible for plant's Technology satisfaction and maximizing plant uptime
- Must be able to assess requirements for communications and submit them to management for approval
- Must keep abreast of the latest developments in the technological arena
- Responsible for hardware requirements and improving or maximizing the network's performance
- Manage, maintain, and administer computer networks and related computing environments and support special
IT, business and MES projects - Administrator, plan and implement many projects including a VeloCloud SDWAN deployment, Palo Alto
firewalls, Veeam backups, Global Protect VPN, and Hyper-V to VMWare conversions - Work in a downtime sensitive and often remote environment upgrading, replacing, and updating system
configurations - Assist with site migrations, new site acquisitions as well as site closures
- Provide desktop and server support along with support of site IT contacts
- Administer, maintain, and support the telephone systems (Avaya) end users' technology requirements and
cameras systems - Interact with internal clients to resolve basic help desk issues; communicate with internal clients in a
professional manner maintaining confidentiality - Assist in administering and maintaining local server software applications
- Deployment and management of workstations; hardware and software setup, maintenance, and upgrades
- Troubleshoot hardware, software, and network issues
- Maintain updates on software and hardware timeclocks, and VPN Connections
- Perform monthly maintenance on servers
- Set up and maintain computer stations and software for all Associates. Help answer troubleshooting calls
- Assist in the administration and maintenance of local server software applications. Provide training in
Microsoft Office, Citrix, IFS, MixVision (SQL), and other operating systems - Travel to other HEXPOL locations may be required
- Perform any other project/task assigned by Management
Qualifications- Bachelor's Degree in Information Technology or related field. Experience may be considered in lieu of education
- Zero to Five (5) Plus years of IT Experience in mid to large cap markets (500 M USD or larger)
- Must have specialized skills in Active Directory, MS Azure, security, networking or other infrastructure area
- Must be available for 24-hour support
- Strong written, verbal, and interpersonal communication skills
- Strong computer/systems skills - MS Office (Excel/Word/PowerPoint/Outlook)
- Solid organizational and prioritization skills with the ability to handle multiple tasks, meet tight deadlines, and
manage a broad range of responsibilities - High degree of concentration, attention to detail, high energy, self-motivated and self-reliant
- Ability to interact well with all personality types
- Strong cooperation, collaboration, and team-building skills
- Effective analytical and problem-solving skills with an emphasis on continuous improvement
- Personal integrity to handle personal and confidential information