CyberCore is seeking an Exchange System Administrator to support a large enterprise IT contract. This role requires an individual with subject matter expertise administering Exchange and email retention systems within a physical and virtual server environment. Duties include examining incidents and problems and suggesting and implementing appropriate corrective action to initiate a repair or return to service. These include maintaining systems for email journaling, archiving, and eDiscovery on local and cloud platforms. This role analyzes recurring problems and initiates solutions for preventing reoccurrence and analyzes existing infrastructure for tuning/performance enhancements. The individual will provide systems and software operations and maintenance support in a large, multi-enclave enterprise environment. This individual will work in a team environment to ensure mission needs are met and the functionality and capabilities of customers are met. Individuals in this role may be required to perform technical software configuration, rebooting, and other remedial actions on servers. Primary Responsibilities: Individuals in this role may be required to remotely log into servers to perform technical software configuration, rebooting, and other remedial actions. Provide implementation, troubleshooting, maintenance, and monitoring support for physical and virtual servers. Rapidly distinguish isolated user problems from enterprise-wide application and system problems.
Collaborate with peers and other service lanes to analyze network latency and address slow connections and user experience issues.
Lead effort to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
Establish and maintain comprehensive availability and capacity management solutions using lessons learned and best business practices
Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, operational assessment, and process improvement initiatives.
Support customer requirements in a 24/7/365 environment and be able to provide on-call support during outages occurring after hours.
Update operations and monitoring documentation for 24/7/365 Operations Watch personnel.
Supporting issues related to group mailboxes and distribution lists to include designating an end-user(s) as the group mailbox owner.
Managing and operating email routing devices and services (like McAfee, Proofpoint, and Edge devices).
Perform day-to-day management and administration for the Exchange Online system within an Office 365 hybrid/cloud environment.
Manage, maintain, and troubleshoot email retention systems utilizing Veritas Enterprise Vault.
Managing roles and services, user permissions, email queues, and dynamic distribution groups.
Implementation of Exchange PowerShell to fulfill automation tasks Required Skills DoD 8570.11- IAT Level II certification required (currently Security+ CE, CCNA-Security, GICSP, GSEC, or SSCP along with an appropriate computing environment (CE) certification). The candidate must have a Bachelor's Degree with 8+ years (12 years of additional experience may be substituted in place of a bachelor's degree) or a Master's Degree with 6+ years of prior relevant experience.
Experience with interacting with service lanes to handle service inquiries and problems.
Extensive experience working as a Tier 2 system administrator: familiar with using exchange/vault tools.
Extensive experience with Office 365 and Microsoft Exchange 2016
Extensive knowledge of Enterprise Vault solutions to reduce active server storage requirements Extensive Experience with Scripting/Automation through Exchange PowerShell or other scripting languages
Experience troubleshooting issues in a growing environment.
Time management skills with the ability to work within an IT Service Management/ticketing system (ServiceNow) independently Strong oral and written communication skills.
Strong leadership and mentoring skills to guide and improve team skill composition.
Track record of working effectively within a team, and support to peers toward improved processes and results.
Ability to triage and properly classify incidents and prioritize work efforts accordingly
Extensive experience with planning, deploying, and documenting patch and configuration updates
Extensive Knowledge of Disaster Recovery for High Availability for a Large Environment
Extensive Experience with log reviews, incident analysis, and identification of issue trends
Experience with server patch management methodologies utilizing SCCM
Active TS/SCI security clearance with a current polygraph or TS/SCI and willingness to obtain a polygraph is required Additional Details At CyberCore, we believe in taking care of our employees both inside and outside the workplace. Our comprehensive benefits package includes: Health Insurance to ensure you and your family stay healthy and well.
Dental and Vision Insurance for preventive and routine care.
Basic Life Insurance and Disability Insurance to provide peace of mind for you and your loved ones.
Paid Holidays and Paid Time Off (PTO) to help you relax, recharge, and enjoy life.
Paid Parental Leave for new parents to focus on family.
Tuition Reimbursement to support your professional growth and education.
A 401(k) plan with a company match to help you plan for your future. At CyberCore, we are committed to fostering a supportive and enriching environment where you can thrive both personally and professionally.
The salary range for this role is - $. This range is a good faith estimate that reflects various experience levels. At CyberCore, we consider multiple factors when determining compensation, including the specific role and its responsibilities, the candidate's professional experience, geographic location, education, and relevant skills. This range is not a guarantee of salary, as final compensation may also be influenced by contractual requirements and other considerations. Equal Employment and Diversity CyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore's policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination, and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore's workforce and volunteers reflect America's diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective, and inspiration we need to achieve our mission.
Date Posted: 21 December 2024
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